UPDATE : This week I received a text from CRS asking for contact with them regarding my account. I have also got an email that said this: Following our recent e-mail, we note that you still have an outstanding balance £166.49. We want to help you resolve this as soon as possible. We can set up a payment plan or look at a settlement figure to resolve this. Please call us today on 01444 449165 between 08:30am and 6:00pm. Your reference number is 8244396. If you would prefer us to call you, please confirm a suitable number to reach you on. We regret that if we do not hear from you within the next 7 days, your account will be transferred to our Solicitors Spratt Endicott for further action. Many thanks, Rob Avery CRS Collections Manager Any advice what I should do now ?

Hi everyone I received a new email today from Zinc following the one I sent under your suggestions. Here is the reply: Good Evening, Thank you for your email dated 11th March 2015, the contents of which have been noted. Your account has now been closed with the Zinc Group and your comments updated. We have now referred your account back to our clients Credit Resolution Services with the recommendation to write off. Should you require any further details, please contact them directly. Kind regards Marianne Would I be right in thinking that this is the issue solved and I am in the clear?

Hi everyone, I recieved a reply from Zinc today with an email as follows: Dear Mr xxxx, Thank you for your email of the 10th March 2014, which contents have been noted. Please accept this as an acknowledgement of your dispute. Your account was passed to the Zinc Group for collection by our client, Credit Resolution Services, on the 6th February 2015 , with an outstanding balance of £166.49. In order to investigate your dispute further, we need to ascertain how you cancelled your membership and require evidence of the cancellation and any other correspondence/evidence you feel relevant to your dispute. Whilst we understand and will do everything we can to resolve your dispute, without these details you remain fully liable for the outstanding balance. I attach a copy of the Terms and Conditions you agreed to when making your application to join online. As your application for membership was completed online you accepted the terms and conditions in the Declaration section during the online sign up process (See section one), which indicated your acceptance of the attached terms. The attached Terms and Conditions constitute a legal agreement between you and our client and our client’s obligations are fulfilled in relation to evidence of the agreement. There are no signed agreements as they are done electronically, but the terms are binding in law. Under these circumstances, we can offer you a settlement of £124.87 which can be paid in 3 monthly instalments to conclude this matter. Once payment has been made, this will close the account with ourselves and will be returned to our clients CRS, marked as settled, with no further balance payable. Our client will mark your credit file as ‘Partially Settled’ if a default has been registered. This will remain on your credit file for 6 years. Should you have any queries in the meantime please do of course contact me direct. Kind Regards So I just wondering what my next steps are? As always thanks in advance for any help!

Hi all, Just an update on the situation. I have finally recieved an email from Zinc stating that I can contact them to resolve the situation etc. So I replied exactly as you suggested and I am going to wait to see if there is a response. Cheers !

Hi everyone, It has been a while. Today I received a text from Zinc telling me that they have been trying to get into contact with me. I have been back at uni for just over a month now. I asked my family to forward on all my post and unfortunately it has been lost in the Royal Mail postal service. :/ I am not really aware of what Zinc have sent in the form of a letter I was just wondering whether I should be taking the same ignore stance that I had been before. Thanks for any help!

Cheers guys, Just gonna ignore all the stuff and wait it out then! One last thing is that I got a call from a phone number: 01614752875, after looking it up I turns out that it is a company called Moorcroft? They are another debt collection agency I believe. Are they in any shape or form connected to Harlands or CRS? As far as I am aware I am fine on all my other payments. My rent is overdue but I have spoken to my landlord about it :/ I really cannot think of anyone else that would be looking to take money off me?

Thanks Dx, I did read it, I just wanted to keep you all in the loop of things Does anyone know of any cases where CRS have simply stopped trying to collect the debt?

Hi guys, Hope you all had a good new years and christmas! I just recieved a letter today from CRS, the jist of it is that I am now being passed onto ZInc Group LTD. They want me to contact them (CRS) by a set date the 15th of January. Any advice on what to do? I am still being sent letters to my home not university adress and have also now blocked CRS on my phone but still get voicemails from time to time telling me to call them. Should I send off an email to CRS to stop them from doing this and copy my previous emails to harlands and the Gym or am I best leaving this. I feel as if they won't go away... I am however happy that they seemingly gave up on their court case though

Merry Christmas all and thank you for the help. I just wanted to double check, if what I have assumed is right. So because they haven't replied to me about my offer to pay the original missed payment and because they will only seek further payment. I am not going to have to pay the original money? I know it's not a lot originally but I am back at my home town now. A part of me wants to go to the gym and speak to the manager and just say here's what I missed Happy New Year! I of course won't do this but I can't see them backing down and letting me pay the proper amount Best Wishes

Thanks for all the help guys Just wondering do I have to ever pay the original missed payment that they are still owed? I would like to pay this just to get this out of the way.

Hi all, So I came back from University yesterday for Xmas and I find a letter at my old address, the one I had asked to not be sent to, from CRS. This time they seem to be very annoyed with me. "Following our initial letter, we are dissappointed that your account with Rush Fitness is still in arrears and our fees has not been paid. We would still like to reach an amicable resolution to this, however, if you fail to respond to this letter, we would have no option but to commence further action to recover the monies owed. The options available to us are: LEGAL ACTION We believe you are in breach of a legally bidning contract with Rush Fitness because you have not paid your membership and our fees. We may persue a claim under this contract through the Courts. If we do so the following process would apply: 1. We will write a formal letter explaining that we are demanding and give you a final opportunity to pay/reply; 2. If this failed to settle the matter we would issue proceedings against you in the County Court; 3. You could then either; A. Make a pament, ending the legal process, or B. Dispute some, or all, of the amount was owed. 4. If you dispute the amount was owed the Court process would continue, at the end of which the Court would make a decision on our Claim. 5. A strict Court imposed timescale will apply in relation to the Court process. Were we to be successful in our claim, or if you ignore tha claim, a County Court Judgement (CCJ) may be registered against you requiring you to make payment. You may also be liable for our costs of pursuing legal action and interest on the amount owed. If you then fail to pay the ammount covered by the CCJ we would take the next steps required to enforce the judgement. To do this we would have to make an application to Court. 2. OUTSOURCE TO EXTERNAL AGENTS You account would be passed to another Collection Agency who will take further action to recover the monies owe. YOU CAN AVOID THIS HAPPENING IF WITHIN THE NEXT 10 DAYS YOU CONTACT US ON 01444 449165 TO ARRANGE PAYMENT WITH US." So what do I do from here? Am I liable to court action? I still haven't heard from Harlands after I emailed them and the Gym have also gone cold on me? I offered to pay the debt of £50 and they didn't say whether this was ok or not. I am starting to really worry about how I am going to pay off this debt. It currently stands at £166.49. I can't afford anywhere near that ammount. I know they have no legal standing but I am just worried that something may happen in their favour. Best Wishes Jake Hill

Hi again Another update, I just recieved another missed call from CRS. They call for all of about 10 seconds and then give up before I can even answer. I know I am to stay off the phone with them but I really wish that somebody from Harlands or the Gym would get back to me. As I've said I am univserity currently sitting my exams and don't want this kind of hassle during an already stressful time period for me. Best Wishes

Hi Slick, The email was sent to both Harlands and to the Gym. I have recieved a text today from CRS demanding that I call themTODAY urgently. I take it I should simply ignore the text? It was a 24.99 monthly subscription but there is a 24.99 leaving fee. hence the the offer for a second month. This was the amount that failed to go through from my bank account. Best Wishes

I did I sent it to their customer service desk via email. The email I sent said: Dear Sir/ Madam, I am writing regarding my account with the Uxbridge gym. I signed up in August under the monthly account service. I attended the gym several times in August, unfortunately however I went to the doctor with shoulder pain to be told I had "Shoulder tendonitis" and was told to not go to the gym as this would only aggravate my injury. I did not return the gym since. During this period I was under the assumption that I had cancelled my direct debit, I later found this to not be true and fully apologise for the mistake on my part. I then had my payment taken and returned to my account. I had assumed this was due to me cancelling (again naive and foolish on my part). At the start of September I moved to university under and new address that the one given on my records. As a result I did not receive any of your letters regarding the payment. Again I apologise for this. I was therefore unaware of the situation coming to what it is now. Upon receiving a text to call a company called CRS on Thursday I did so only to find that my debt stood at a made up figure of 161 but could be reduced to 90 if I were to pay on the spot. I have spoken to the proper authorities regarding this and they stipulate that the fees CRS are charging on your behalf have no legal standing. I have spoken to the gym directly and have not had a reply as of yet. I would like for you to note that I DO NOT wish to be contacted by phone. After the rude, aggressive conversation I had last week. Any attempts to contact me via phone will be ignored. Feel free to write to me at my new Address at University upon request in reply to this email. I now realise I should have told you at the time of my serious injury and of my relocation to attend University, both events enabling me to cancel membership. I now offer to pay you the required failed payment, dated September 1st. If you confirm in writing within 14 days that you'll accept £49.99 in full settlement of all amounts due, I will pay it promptly. If you fail to accept my offer within 14 days, or if you demand any admin or cancellation fees (unlawful penalties), my offer will be withdrawn and I may ignore further demands from you and/or CRS. Yours faithfully, Jake Hill

Just thought I'd inform you that I have recieved an email from the gym! I had a very brief exchange of emails with the gym yesterday and they stopped emailing me after an hour or so. I have yet to recieve anything from Harlands and they gym have also not replied to me since yesterday. "you currently have £166.49 outstanding. However, i have spoke with the debt collectors CRS and they have agreed to an early settlement of £91.49 if paid by this week. To make payment or discuss further with CRS please call them on 0871 876 0501." to which I replied "these fees have no legal standing. I missed the one payment of £49.99. Please tell me from here how much I truely owe you." Gym:"Harlamds and CRS are aware of all payments made and missed and will be in contact." Me: "I was just wondering whether you could let me know what payments were made and missed for my own records please. If possible could I also have a break down of the the £166.49 bill.Kind Regards" Gym: "it would be be best to contact harlands CRS on 0871 876 0501." Finally me: "Dear Sir/Madam,I have already spoken to CRS and do not wish to speak with them any more on the telephone and Harlands are yet to get back to me. As you are the only one of the three I am willing to speak to or replying to my messages it makes sense that we discuss the issue. As the debt is owed to yourselves. Yours Faithfully." Regards " I really do not know how they expect me to pay and how I am going to negotiate with them that I am not paying £160 for a £50 missed payment!! Best Wishes