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aero_G

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About aero_G

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  1. This is the reply I received today. They are still intending to charge early termination fees for which I am extremely frustrated about. As time goes on, I am in a contract for which I have no service and am unable to use my mobile. How is this fair or even good customer service? Thanks for your reply. We can’t issue dead lock letter directly, if you want deadlock letter then we’ll follow our internal escalation process. I understand that you are facing coverage issue on post code: LE113TU and LE33LR. I sincerely apologise for the inconvenience caused to you. Based on your complain I have discussed your case with our technical team. I have explained whole situation on your behalf, to an advisor, she has also checked issue which are reported on both the post codes. Further they need some more clarification on your issue. I tried to call you today but the call was routed to voicemail, so left a message. I would request you to contact our technical team on 191 from your Vodafone number, then option 2 and then option 2, between 8am-8pm. One of our technical advisors will be able to assist you further in this case. Further, I have also discussed your case with my manager, as per there advice once your issue get resolve we’ll review for compensation. If you still want to cancel your contract you will get charge an early termination fees. We appreciate your understanding in this matter.
  2. Lee or Jen has not been in touch. I have however received an email from customer support asking for more security details such as DOB and Sim card no. Nothing has been done as yet....very dissapointing with their customer service.
  3. Hi there, I would appreciate help and advice on the following matter (please see below). For over three months now, I have lost signal at my work place. I am unable to receive or make calls from my mobile phone. This is not only frustrating but is very disruptive. This problem with the loss of signal has only occurred recently as I used to get full signal on my mobile phone for the last 7 years that I have worked here. I have now phoned many times and have also written a formal complaint letter to Vodafone. To summarise, Vodafone has confirmed that they are having issues in the area which is affecting phone signal and are not be able to give me an exact timescale as to when the issue will be rectified. I am not in the position to wait indefinitely for Vodafone to rectify their issues. From my point of view, I have been paying for a contract for which service has not been provided. With this, I have asked for my contract to be terminated however have received a reply saying I will be charged an early termination fees of £193.00. If Vodafone are unable to provide me with a service, surely they should provide a refund on my monthly bills that I have paid for the months that I have not been able to use their service, and to waive the early termination fees of £193.00 so I can move to another provider? Has anybody else been in a similar situation? What is your advice please? I have also emailed Lee [#8437881] - but have had no response. Thanks in advance for your help/advice.
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