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About aceface

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  1. Apologise and reassure them it won't happen again?? I don't think being fake and trying to tell them what they might want to hear is helpful to the situation. This has become another issue now, but thanks for the advice.
  2. I don't want to come across as arsey. I want to be able to say that I'm not minimising my absence, but if it was becoming a problem then some notice, advice or support would have been the professional thing to do, instead of leaving me to believe everything is fine. I made him aware in September I wasn't having a return to work meetings, and he told me everything was fine and not to worry.
  3. Hi all, I've been asked to go to a disciplinary on Monday: This is part of the letter emailed to me, I've accepted the meeting but now I want to refuse it. -------------------------------- Evidence of this is a Bradford factor score (based on absences in the last 12 months) of 238. You have reached this score following a 5 day absence in February 2014 and then 4 short term absences in the past 6 months – August 8th – Migraine September 10th – Sickness December 8th – Cold/flu January 18th – Stomach ache/sickness -------------------- 1. The bradford score he's worked out is wrong. 2. It was 4 days in Feb not 5 - so not accurate, which is should be as this is the only sickness I have done a return to work interview for. (before he started work here) 3. no return to work interviews at any of the other sickness dates, I made him aware in September I've not been getting return to work meetings and he just told me that my score isn't bad and there is nothing for me to worry about. 4. September says sickness because there is no record of it anywhere, I can't remember what it was either at this moment. 5. I feel like he's wasting my time, and doing it for alternative reasons other than concern about me/my team, he's already decided what he's going to do about it before we even get to the disciplinary. I am going to call Acas on Monday as well, but I start a 7pm, the meeting is at 8pm and I have an hour when I get here, which I am planning on emailing him, and the CEO of the company and refusing to attend this disciplinary, but inviting him for a meeting with me? I don't want to seem like I don't care about my sickness, I do, I work around 250 - 300 hours a month and I have more than covered the lack of staff situation - including the massive mess over xmas/new year, I do other peoples jobs for them and fill in where needed and I feel like it's all meant nothing. I have been here 18 months. Please anybody with any advice, thank you!
  4. Where can I get legal advice on this? I feel like they really couldn't give a stuff and I am not going to let it go...
  5. their reply to me: I’m sorry your request for information didn’t provide the information you had been looking for. I appreciate your frustration with this matter. I’ve provided details when your final bills were produced and when payment of these was received. I’m unable to remove the defaults from your credit report as they have been applied correctly. As you mentioned you would like to take your case to Ombudsman services I will now provide our final position on your case. You should expect to receive this in the next few days.
  6. Thanks for your reply, the 40th day is the 28th so I doubt there is anything further they're going to send me. This is my reply: I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated 17/11/14. The disclosure of personal data is incomplete in that at least the following documents are missing. 1) You have failed to provide my contract and my terms and conditions. 2) You have failed to provide me with my customer service notes prior to 31/10/14. 3) You have provided no statements, a complete list of transactions and charges. 4) Copies of all calls made and received between myself and BT. This is not an exhaustive list by any means, it is just an example of some of the information I am missing. Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998 The time for compliance with my request has now expired. If you do not comply fully with my Subject access request within 7 days, I shall apply to the county court for an order to enforce compliance, together with damages at the discretion of the court.
  7. Received my SAR and I have to say my blood is boiling. They have ignored the template I used for ALL information, and this line in particular This Subject access request includes - but is not limited to any data you hold about me in respect of any matter and held in any form including; statements, notes, screen notes, recordings, internal correspondence and external correspondence . and what do I get back it's just customer service notes.. but get this, only from the last few months, so they have charged me for and sent me notes of the emails we have been sending between us and that's pretty much it other than a table to show what tariff I was on and when.. . So yes I will send the partial compliance template now and I will email the executive complaints man who's been avoiding my questions for months and just hope I get 1 step further. I am non the wiser than when I started..
  8. Hi all, They received my SAR the 18th but sent me a letter saying they got it on the 20th, I know it's only 2 days but the deadline falls over Christmas so it will make a difference to it getting sorted this year. Plus it annoys me that they think they can just make it up. They kindly sent me out bills for an old account (not in question) and the last 3 bills for the account I'm disputing, which don't make sense to me, and are so high (no wonder they didn't get paid at the time) Out of them 3 bills there is £60 in charges, for reconnection fees, late payment fees and get this £4.50 to pay any other way than direct debit. Sighhh a month later and not any wiser. I've been assured that 1 default on my file over 3 years old isn't likely to affect me getting a mortgage but now it's just the principle. Can I take BT to court for charges? Looking at all these bills it comes to quite a bit of money..
  9. I got my cheque book today so that's all sorted. Their current terms and conditions cover reporting to a CRA but they have ignored my repeated attempts to get information on what I agreed to and what the contract was as well. Thanks for the tip on postage
  10. I have used the standard SAR letter and will be sending it recorded Monday morning. I have requested that they send ALL of my information and this SHOULD contain my contract right? (I'm guessing it was a verbal agreement over the phone). From my experience of working at another (shocking) telecoms place they don't keep hold of this information. If I get it back and it doesn't have this included then I can send them a partial compliance letter? I am holding out hope that they don't have my contract and it will be over and done with then, no contract no problem right? I am actually pleased to be causing them work, time and energy because they've had enough of mine over the years!
  11. I'm getting nowhere with them so SAR it is.. . I am just waiting for my bank to send me a cheque book as I now have my BT account number. The guy hasn't been helpful at all, hasn't answered my questions and has ignored other things I've said. I'm guessing this is because he doesn't have any further information but wont admit it. What information do I want? Bills, payments, acccount notes? Recorded calls? Contract? Are these available? Is there anything else I want? I am also interested in something I read somewhere about no longer being in contract with them so they no longer (if they ever did) have my permission to share my data with anybody. Does anybody have any further info on this? Because if I am in the wrong and should have paid this bill then this is the route I'm going down. Thanks again all
  12. That's great, thanks! I look forward to hearing back from them, from what I've read about CEO emails things get sorted quite fast but I've not had a reply today. They have until Monday and then it's going off!
  13. This has to be the biggest lesson on keeping better notes with problem companies, bills and payment dates etc. I'm hoping that this executive complaints department know their stuff, but the reply I've had seems so half. It just says A final bill was produced for this account on 26/10/2010 for £73.05 The account was fully settled on 24/01/2011. This isn't anything I don't know already... but I don't think I would have got the bill October, not paid it and then decided to pay it January, I'd have either paid it or not. I also believe what I was initially told that I'd closed and paid up 18th October, which makes more sense with me closing my account in September. I don't know I'm swinging in the dark because 1 week on they haven't provided me with any answers to my questions. We'll see what the next reply is and then I'm getting on it, mostly out of outrage! How did you find out when they changed the terms, and what terms you originally agreed to? Thanks for your reply it gives me a little more hope!
  14. Update: I emailed the CEO and it was passed to somebody in his executive complaints team. Took a week for him to get back to me after digging my account out of archive and tell me exactly what I've told him about the final bill and payment dates. Not giving me info on what that final bill was for etc.. I've asked them for all my account information, including the contract I agreed to at the time. From what I've read on-line through other peoples complaints BT didn't used to report to Equifax I'm guessing the contract I agreed to didn't have anything in it about me agreeing to them sharing my information with Equifax. I'm hoping they will just give me this info without me having to request a SAR but I will do depending on their reply to me. This is what it says in the current terms and conditions: By agreeing to take service from BT you also agree to allow us to share your payment history data with BT with credit reference agencies. If we choose to do so we will share your personal data under contract and in accordance with the Data Protection Act 1998 with recognised and reputable credit reference agencies such as, for example, Experian and/or Equifax. I'm guessing that this wasn't in the contract I would have had which is why it wasn't reported at the time or for quite some time after - I am trying to find out when it was added to my credit report, but nobody can seem to give me an answer. I am also arguing that I am no longer in contract with them and they no longer have permission that I may have given them in my contract that they can share my information to anybody. Hoping to get this sorted with minimal fuss... but it's BT so doubt it..
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