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black cupra

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Everything posted by black cupra

  1. Thanks for the advice, i will have a look into it and see what my options are. I know my insurance company are relocating the vehicle to a location that i can get some photos of the damage and evidence to build a case. I know that they themselves have said they will get an investigator out to check it and would then pursue garage 1 for the costs of the repairs of the vehicle or in the case it's deemed a total loss the full amount of the vehicle. Which i believe is fair enough and i'm satisfied that's being handled correctly. My gripe is the fact that i've gone through this ordeal due to negligence, i'm thankfully not seriously injured but it's a major inconvenience in my life and i have no idea how i will be when driving at motorway speeds.
  2. I repeat i was never told the car was not safe to drive, i was told by a mechanic at Garage 2 that he can't guarantee it is safe to drive. My insurers were notified of this and made no attempts to resolve it. As for the independent assessor he assessed the car before it went back for the second round of repairs, he had not looked at the car after it had been back for the second visit. I am not a mechanic so i don't know if a car is safe to drive or not, and no one told me i can't drive it so i feel that fact is irrelevant to my case.
  3. My issue is i work away Monday to Friday 130miles away from my home address, so it makes it very hard for me to get it sorted. I had no choice but to still drive my car as i have to get to and from work or i can't pay my bills. I was informed by Garage 1 that the car was repaired and the knock was the suspension bottoming out. I'm not a mechanic so i can only believe what they told me. I was not told that i shouldn't drive the car at any point otherwise i wouldn't have driven it, i was told by the mechanic at Garage 2 that he can't guarantee it's safe to drive and i passed this message on to my insurers and they failed to offer a replacement car or any solution. Their response was we can't do anything about it until monday. The independent assessor assessed the car before it went back to Garage 1 for the second round of repairs, it was then after this that garage 1 told me it was fine
  4. I need some advice for what steps i should take in pursuing my insurance company for high risk of loss of life due to negligence. I will be vague on the dates/times/full details due to this potentially being a high profile case. a few months back i had an accident and damaged my car. No other parties were involved just myself. The insurance company did the usual protocol and recovered the vehicle and sent it off to garage 1. Garage 1 quoted the repairs and carried them out, on collection of my car i noticed the steering was not correct and there was a loud knocking noise from the engine bay. I was told the car was fine by the garage and that it was just my suspension hitting the bottom of my car and as for the steering it was just due to camber in the road. I was not satisfied with this and believed there to be more to it i contacted my insurers and complained and they contacted garage 1 and they responded that the car was fine. i insisted an independent assessor comes to look at my car and he agreed that there was serious issues with my steering and a knocking sound was indeed present and not caused by the suspension. Garage 1 then had no choice but to take the car back and rectify the issues. Garage 1 wasn't able to find the fix for the issues they paid for it to be taken to a main Dealership for my model of car, let's call it Garage 2. Garage 2 were instructed to correct the steering issues and investigate this knocking sound, when i collected my car back from Garage 1 the steering was fine and no longer caused any issues. But the knocking sound was still present. I drove it for maybe 2 weeks before this knocking sound turned into a shunting sound like something was moving around. I contacted my insurance company and notified them that this issue still persists and is intact getting worse. They instructed that i could take it back to Garage 1 and get them to investigate but i had lost faith in them and insisted it goes back to Garage 2 (the main dealer) My insurance company said this was fine so i took it back to Garage 2 and they had a quick inspection and said there is something wrong with the car but without being booked in for a full inspection and paid for they can't investigate further. I asked at this point if it was safe to drive and he said he couldn't say for sure if it was. i went back to my insurers and told them of this information and their response was it is a weekend and we can't do anything until monday, i reminded them of the fact that i've been told the car may not be safe to drive and they again insisted there's nothing they can do. monday came and went and still no contact from my insurance company, i then called again the following week and insisted it's getting worse and worse by the day. They said i could take the car to Garage 2 and pay for the inspection fee myself and if they feel this issue arose from the original accident they would refund me, but only if they accepted the price quoted for the repairs by the garage. I couldn't afford to pay this expense and risk losing out on the inspection fee and my insurance company just seemed disinterested to help me. Another week passed with no follow up call and i once again contacted them and let them know this issue is now worsening and i need to get it fixed. They just repeated what they said before and i got frustrated and ended the phone call abruptly. Now to the serious part. I was travelling along a dual carriageway at approx 65mph and all of a sudden something shifted and a loud bang/pop/crack occurred and my steering was thrown to the right in full lock almost instantaneous, i then hit the central reservation and flew through the air and bounced along for about 30metres or so down the carriageway. I am not seriously injured, just bumped and bruised from the impact, no one else was involved. The car is an absolute wreck and i've had 20+ friends/family question how the hell i am still alive from looking at the wreck. where do i stand in terms of pursuing my insurance company for negligence? the risk of loss of life was so great and it's thanks to my cars safety features i am here typing this. I believe this to be a mechanical failure due to negligent repairs, i have proof of all the calls, repairs carried out and problems that i've notified them of. any help/advice would be appreciated. I can supply more details if needed as there may be gaps in my story. thanks
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