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May80

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About May80

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  1. I cancelled my membership to fitness first in person in their Old Street gym on 6 June and I received a paper receipt and email confirming that I had successfully cancelled. At the time they told me there was a month notice period I assumed the membership cancelled on 6 July. Now they finally claim the notice period is NOT one month but EIGHT weeks on 31 July!!! I found they were still debiting money from my account illegally. When I contacted the local gym in Old Street, the membership manager's reply was very abrupt and almost rude I contacted their head office. Their head office did NOT even reply. After waiting a week, I cancelled my direct debit and claimed the money back through the DD guarantee. Now they have appointed debt collectors even though I dispute I owe them any money. I have contacted the Citizens Advice consumer service who have passed the complaint to Trading Standards. I will be contacting the CMA next about their harassment. If Carrs continue to harass me, I will also complain to the FCA. I have been a member since 2011 but never again. What else can I do about this dishonest company?
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