This topic was closed on 08 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

I read in the paper that Ryanair is taking its' website down in the very near future to include taxes and charges in its' pricing structure. Ryanair has always insisted that its' pricing structure is transparent as you know what the airfare is and the taxes etc levied separately are itemised, the OFT (or similar organisation) disagreed. BA make charges for using credit cards as well - £3.50 per ticket. Don't know how you got quoted £960 though, the most expensive I could make a ticket for tomorrow (returning same day) was £295 on their website.

Thanks Pat, I should be more careful with my wording. I had a consensual search in mind when I wrote that, it was late

If you think stop and search powers are limited to known villains then you clearly aren't black/asian/living in London/participating in peaceful demonstrations near sensitive sites etc. This site - Stop and Search outlines what most people need to know. A police officer can act on suspicion rather than the more stringent "reasonable grounds" that a store detective would need to detain and search a suspect. Broadly speaking a search by a police officer can take place anywhere regardless of where an offense is suspected to have been committed.

From your description of events it would appear that even though you were innocent the police officers acted within their powers under stop and search procedures. You can be stopped and searched by a police officer if you are under suspicion of a criminal act such as theft, have a look at this which also includes details of the complaints procedure. Were they plain-clothes Police officers? If so then M&S may not have had anything to do with it, police forces often send plain-clothes officers into shopping areas who operate without the knowledge of shop staff.

There goes a man with big hands?

Do you mean that treating a gay couple differently from a heterosexual couple is illegal or that by refusing a gay couple a caravan the site has acted illegally?

Why do you assume that the poster is implying that all inhabitants of Birmingham are low-class and loud-mouthed shywazz? The meaning of the sentence does not imply that the OP thinks every Brummie is low-class and loud-mouthed but simply that by travelling on a different service he can avoid those Brummies that are (in the OPs opinion).

Regarding the letter you wrote GuidoT as a business are you able to claim the protection offered by the various consumer protection legislation you referred to?

Why not go after Virgin as well? Anyway, covered here

No, minimum rest between duties for aircrews is laid down in law and there is no discretion to shorten it. I trust your reference to recovering from a hangover is tongue-in-cheek.

I understand that if you do not want to pay the FPN you'll have to go to court. If you do so and you are found guilty of the offence then you are liable to a higher fine, in England the fine could be as much as £2500.

It can take as little as a few hours to get a replacement passport. If this trip was so important to you why didn't you get yourself to your nearest passport office and get a new one issued?

Perhaps you could report it to the police as having been stolen?

Smoke Free Stations

Arriva buses Terms and Conditions of Carriage

You say you were on a temporary contract, was there a date specified on that for the end of the contract? In any event in order for statutory redundancy protection to kick in you should have worked for the company for 2 calendar years, you have no right to be offered an alternative job under the statutory procedure.

When I worked in a department store the advice we were given to detaining shoplifters was only to do so if we watched an individual take an item and then we kept them and the item in sight until they tried to leave the store without attempting to pay for it. If for any reason we lost sight of the individual or there was the slightest doubt as to whether they still had the item in their possession we were to do nothing to stop them. If we did not follow this guidance we were told that we were opening ourselves up to charges of assault and false imprisonment and in that event the store would not support us. In any event the police should have been called, if they weren't then the store hasn't really got a leg to stand on.

Is the agreement you have a true copy of the original agreement? Many terms and conditions forms are now printed rather than using carbon copies, you sign one copy for the other half and keep another copy which you are supposed to sign as well - I know that I rarely do.

Did they definitely charge your card or did they just get an authorisation on the amount for the 6 DVDs?

Lots of cases dealing with ERCs in the Bank Action Group, Other Institutions, Mortgage Companies section. Pay particular attention to the stickies.

I always thought that the law said "A person is guilty of theft, if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it" - my use of bold text should highlight why accusing this company of theft is going to be tough to prove. They are clearly incompetent but this is the same for pretty much all companies that offer "customer service".

Because it's huge and bulky (but almost worthless). He took my advice and wrote a non-confrontational response inviting the buyer to pick-up the item in the next few days. Buyer has agreed and is even throwing in bit extra - result for common sense I guess 8)

In my opinion ? Absolutely not! I think apathy has got the better of both of them. Thanks for the advice.

Hi, a friend of mine has approached me because he's got a problem with an Ebay transaction, he's an infrequent seller and a bit nervous about the whole thing. A few months ago he listed an item which was won for the princely sum of £1, buyer to collect and pay. He was contacted by the buyer who established my friends address and said he would be in touch. Nothing heard for a couple of months and then an email out of the blue today asking to arrange a collection. My advice was to go ahead and make the arrangements as for £1 it isn't worth the hassle but he wanted to know whether he could refuse to sell the item as so much time has passed, he sent an email back saying that he thought the buyer wasn't interested and was going to re-list it which elicited a sharp "you've agreed to a contract" type response. If he does want to refuse to go ahead with the sale then this would fall outside of the Ebay dispute process due to the time that has passed, I believe that he will have to rescind the contract by mutual agreement - I suggested giving the buyer 14 days to collect and pay for the item. The buyer has clearly acted unreasonably in leaving such a long period between agreeing to the contract and fulfilling his obligations but does that give my friend grounds for immediate rescission? He did not communicate with buyer in the intervening months. Another thing that concerns me is that if he does act unilaterally could he be liable for a loss of bargain claim by the buyer?