Thankyou UB:) So if we go along with their decision on the cause of saturated wall...even though we have had a professional surveyor and roofer say its not the cause.. are the oss adjusters liable for getting it wrong?

Does anyone know if Davies group are now regulated?

Thankyou for info.. cant be bothered should be their new company quote....

am I correct in saying that there is no contractual relationship with the loss adjuster and the policy holder? the loss adjusters can get it wrong but not face any responsibility? complaint after complaint has been emailed to saga.. no response.. do i try the underwriters acromas ltd?

am I correct in saying that there is no contractual relationship with the loss adjuster and the policy holder? the loss adjusters can get it wrong but not face any responsibility?

leaks in all the places we can get to have been checked, and a separate roofer has said its not what Davies are saying it is. Well if Davies Group are reading this thread then perhaps they can explain how.. when an urgent track and trace was asked for by a loss adjuster why was that said person then taken off the claim and new loss adjuster appointed with no intention of doing a track and trace!!

You have a water leak, but don’t know where it’s coming from – we cover the cost of trace and access, up to £5,000 this is in my mums policy.. so should she insist on having it done if she does not believe its what Davies are saying?

i understand maintenance is not covered under insurance but when they came out the first time the cause was identified as the uncovered old chimney area in lower roof of kitchen. now they saying its that again... ok so if my mum has it re done and 2/3 months time shes in the same boat.. walls wet again..whos fault is it? she has a water trace in her policy.. but obviously to expensive for them to authorise it??

Thankyou HB, I am not used to forums or computers...lol Thankyou for your repy UncleB... I will try to cut a long storey down.. My mum has house insurance with Saga.. so on discovering a saturated kitchen wall she called to start a claim back in January 2014. There loss adjusters are Davies Group.. they came and outcome was rain water getting in through old chimney outlet on kitchen roof. not covered on insurance.. as wear and tear so my mum paid to have the area sealed with slate and cemented over. then the drying out process started.. no electrical testing was carried out.. even though one of the plug sockets being used was wet. after was dry.. electrical were tested and found unsafe and my mum needed a rcd? fitted for kitchen plug sockets. this was done.(after all been used??) meanwhile contractors had left the floor that had been stripped up with sharp metal tacks coming out of boards.. progress and communication was getting unbearably slow. I wanted to help my mum as she was going in for knee replacement in August and her kitchen still unfinished and in my opinion unsafe. I called saga to complain and they then sent out another loss adjuster from Davies Group. Her conclusion were that the wall was 100% saturated again! she wanted a track trace water search carried out but heard nothing.. then next we heard was that she had left and now have yet another LA from Davies. I managed to speak to her and she couldn't believe a trace for water hadn't been carried out. My mum had her operation but was unsafe to go home because of the floor .. no suitable alternative accommodation was found so my mum stayed with family for a while and then her neighbours who were away... otherwise she wouldn't of had anywhere to go! Davies are willing to pay £10 a day for the accommodation sorted out by my mum herself.! Its now been 6 weeks that the walls were found wet again! My mums neighbours are back on Saturday so my mum wants to go home. The loss adjuster has agreed to put ply wood down on the floor to make it safe.. but has come to a conclusion about the walls being wet again...(from a report he had after sending a roofer to look ) the work my mum had done on the chimney to seal it up wasn't good and had caused the leak again.. they are not going to carry out any drying until my mum has put right the fault. .But the guy who did it in the first place had said it was dry inside so he highly doubted that's were the leak was plus although the cement had cracks he had put slate underneath so no water could get through.... My poor Mum who is trying to recover after a knee replacement and deal with being a widower cannot hack much more... I want to know what i can do to help get this mess sorted.. Mum has complained to Saga but they just offer £200 compensation.... she doesn't want money.. just her kitchen back in one piece. A member on here Richard Withey had old posts about the loss adjusters not being good and that the policy holder could insist on having new ones take over.. is this still the case ? Really don't know what to do next .. any advice greatly appreciated.. thanks:)

Hi, new to this site as I'm trying to help my mum and her 9 month battle with Saga and Davies loss adjusters. Is there anybody still on here for advice please . Thank you Stephanie:)was reading posts from 2012 re having the right to ask your insurers for a new loss adjust company? Any advice greatly appreciated

Hi, new to this site as I'm trying to help my mum and her 9 month battle with Saga and Davies loss adjusters. Is there anybody still on here for advice please . Thank you Stephanie:)

Desperately need help from anyone who has had dealings with Saga Insurane and their loss adjusters Davies group. Thankyou

Hi, I know its been 2 years since the last post on here but was wondering if there was anyone out there that could help me with an awful company DAVIES loss adjusters for Saga insurance. Many thanks steph