Hi Folks, just been recommended to ask you guys for advice about my Talk Talk account. I had an ongoing 6 month complaint with Talk Talk regarding their appalling broadband service. Eventually I was upgraded to their best fibre optic speed(up to 70mg) but was still only getting 10-17 mg via their useless wi-fi router. I escalated my complaint to CEO level but didn't get a resolution so I went to bt instead and now have a charge of over £200 for discontinuing my contract. I went to the Ombudsman Service and they were totally on Talk Talks side and said the best they could suggest was a £30 refund for bad customer service but I would have to settle the account. Has anybody been in a similar situation or have a strategy I can follow to progress my complaint?Mark