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About rippedoffyetagain

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  1. Well, what a difference that email made, thank you so much rebel, you were a great help. I'm delighted. Briefly summed up at 09:18 this morning I missed a call from my local store manager (the same one who didn't have time for me on Saturday). She left a very polite message and told me she wanted to rectify the problem for me. I called to the store this morning & had the full attention of a very very very apologetic manager. The result of which was that within the hour they have bought back the phone as unlocked (a couple of pounds above the going "trade in" rate) & they have
  2. Letter of complaint and relevant details now sent via email. Will return when I have a reply... Thanks!
  3. I should just add after I spoke to the customer helpline, I am pretty sure that both the advisor and her supervisor both told me to seek independent legal advice.
  4. Should I mention anything about calling instore or calling the helpline? Or should I keep it short? Not very good with these things Oh, one last thing please. Will I Mark the letter "Formal letter of complaint" at the top? Thanks rebel, you are a star.
  5. Thank you so much rebel. I will give that a try & will keep the thread updated. Thanks again.
  6. Hi rebel11 Ive already been thinking about this. I have the receipt - but the only details it says about the phone are "iPhone 5 16GB" & also gives the serial number. The game helpline looked up the transaction from my loyalty card number. They didnt dispute that the phone was purchased as "unlocked" from the details they could see on their screen, but I had a feeling this could be a problem. I fail to see how the info they have on their screen of the reward card would be different from info on my receipt.
  7. Hey guys, really was unsure if I was going to bother posting this, but here goes. I purchased a used iPhone 5 from a Game high street store last July 2013. It is obviously now out of the 1 year warranty they give you. I purchased the phone for the sum of £380 & I was sold the phone as "unlocked". I had been using the phone since July 13, initially with a "giffgaff" simcard (I believe is run on the o2 network, but for the past 4 months or so, I have used a "3" sim card in it. This week i decided to sell the phone & I selected "Erase all content and settings
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