I have booked and paid for a 30 sq ft room at Big Yellow Storage. I am now using it and become aware that, indeed, it is not 30 sq ft, but 25.
I complained for that, but they said that according to their records that room is a 30 sq ft. So, even if it is a 25, I have to pay as it were a 30 (!?!).
Morover, in the meantime I was able to remove some stuff and a 20 sq ft room would be now enough.
But they say that prices have increased and that a 20 ft would today cost more than a 25ft. The problem is that they refuse to show me any written document with their fares.