Thanks.Here's the reference number: WRT135 - CAG Forum [#7952415]

Hi, I received an email notification of a reply but it's not showing up here?Thanks

Hi,I was a Vodafone customer prior to 2006 and have been with Three since. In March 2014 I started to receive Vodafone bills for a contract I never opened in my maiden name and sent to my parents address, which I haven't lived there for over 10 years. After 6 months of speaking to several customer reps on the phone (a couple had said the matter was resolved but it wasn't true) it has now affected my credit rating adversely.In August a manager at one of the Vodafone stores had managed to establish that the account was re-opened as result of a system error at Vodafone and is not a fraudulent account. I have this all on email and was advised to call Vodafone's customer services to have my credit rating reversed.I have tried several times to contact Vodafone- by phone, email and letter. I am unable to talk to any one regarding this due to the following reasons:1) Not passing security details- As Vodafone re-opened the account in error without my permission- the security details they set up doesn't match mine.2) The customers reps cannot find the account or are not allowed to touch it! This issue is the fault of Vodafone and I have spent alot of my time the past 6 months to investigate the cause of this. The customer service is appalling and it seems if they don't know how to help they will lie to you to get you off the phone. I've had many empty promises made that this will be investigated and resolved. As I have evidence that this issue is the fault of Vodafone and they have given me a false credit rating- they should be resolving this. I have tried everything I can and not sure what I should do next. Only Vodafone can reverse this mark on my credit rating. Any suggestions?ThanksSlo233