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About KellyG1

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  1. There is no written version of our contract, the agreement was verbally over the phone and they sent a welcome email that signified the contract was binding from that point. In the welcome email the terms and conditions were presented.
  2. The contract was in the form of terms and conditions, I posted the link in post #28. And yes two out of three of us requested for the contract to be ended and the point split the bills have made was that they needed all three to contact them before they could cancel anything.
  3. I received a letter and an email from split the bill last week stating that as a final attempt to avoid legal proceedings they are offering me an option to pay 75% of the initial figure, which would bring the payment down from £291.59 to £218.69. That have stated if this payment is not made they will proceed to take legal action which could impact my credit. They have given me until the 24th May to make payment. I am considering whether or not I should pay the 75% figure and get over this burden, or whether I should pay it but still look to pursue them for the money back and damages. Advice wo
  4. It wasn’t until we sent them the following email that we received our first response from split the bill pending the email sent on the 16th October 2018. By which point myself and my housemates were very confused as to the best way to go forward. I will also post the very quick response we received from split the. I hope it is clear for you to read.
  5. Sorry I have been caught up with University exams. Contract with Michael property for a flat share – three people 20th September 2018 – scheduled move in date 24th September 2018** - Terms and conditions email received from split the bill/ stating our account is ready to go 27th September 2018** contract with Split the Bills to commence date 1st of October 2018 email received from Michael property stating that property was not ready 1st of October 2018 temporary accommodation offered by Michael property 9th October 2018 temporary accommodation unbearable, de
  6. I have told the whole story as I can. When you say chronologically, you asking for dates and times which I feel I have already sent in my detailed emails. But it seems you just want me to give you the specific dates only. I will try put that together. I hope you understand that this hasn't been easy for me also.
  7. We sent them our cancellation and they are not accepting it because they said it's just from 2 of us not the 3 of us. Please I need support and advise on how.to resolve this issue . So ease help advise
  8. In addition to Michael's Property, after the promise of a move in date of 20th September now being compromised, they gave us the option of temporary accommodation because at this point we were about to start the next term of university and needed to be near campus. On the 1st October (uni start date), we received an email from Michael's Property stating that and I quote "due to the amount of work that may be needed with the turn around on the current tenants handing back the keys and then the necessary cleaning etc to get the boys into the property may take longer than initially expected, alth
  9. The agreement with STB was with 3 of us, and they claimed that because they did not receive confirmation from all three (recieving 2/3 by email) that we wanted to cancel the service, we ended up going past the cooling off period on that basis. This was the beginning of academic year 2018 and the first email sent to them to cancel our service was sent one day after our internet was remotely activated by plus net. This email was sent on the 16th October 2018 and we did not receive any response for three weeks. Following this, they received another email from the second of three tenan
  10. Hello, where.we went to live had broadband already when we got there and so we couldn't bring along the split a bills agreement. Hence the complication and at this point it had got so complex we didint really want.to continue with them. We realised it was a very bad idea at this point, as it was so complex and they were literarily trying to rip us off. So please advise. I have no other correspondence apart from the last one where they are still demanding payment. I did in my previous email. Michaela property. They are notorious and have been totally
  11. I have attached the bill breakdown as Adobe and also their email corrwpondemce. Please see above and let me know what u advise. This is really stressing me.out. And I just need.to know If within law I have to pay or if this is unfair of them to try to get money out of us.in such a case and manner. Regards.
  12. Hello, I'm unable to scan them in as pdf I am afraid. Lockdown and we all at home not able to access printers to scan the document. It was actually Their email and copies of the bills. Apologies for any inconvenience. So pls try and manage the copies attached from my phone.
  13. They are claiming we are still liable irrespective of us not moving into the property because they didint get the cancellation request from all the 3 of us before the cool off date. We did get our deposit back from the agent and the name of the agent is .... They claim we have to pay the below breakdown which was higher but I kept on disputing it after them not responding to us for spells.I would contact them and they will not respond for long period and yes they r so difficul to get responses.from. Then after a few they mails to and fro they reduced the bill to the below amou
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