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  1. unfortunately they are not here at the moment but as far as i know the original job was for a deputy manager position the interviewer contacted her around 5 days after the interview said although she was extremely knowledgeable and easily qualified for the job she didn't know enough about the ethos of the company. But the had another position for a nurse, she told the interviewer that that was not what she wanted to do and told them she would have to decline their offer. for 2 to 3 days the manager contacted her via email / text saying that if the position was for 4 day shifts a week would she reconsider. all these 'offers were in text and emails. She agreed to see the manager who seemed to rush her into signing a contract which she believed to be exactly what was offered via messages. The paperwork she signed just stated it was a contract for 48 hours with no mention of days or nights. She made clear from the start she didn't want nights, and as the messages before stated they would offer her 4 day shifts a week she saw no reason to question it. the previous manager did not even send her a job offer letter (just the messages) it all seemed to be rushed as to just get someone to fill a position. Now they are telling her there are only the night shifts available yet out of the next 8 weeks on a rota they gave her after her training they had her on 4 day shifts every other week. It seems they have offered her one thing, changed it after the training and now yet again they are wanting to change it just to have her working night shifts as they are struggling to employ anyone to work them. She has shown the regional manager what was offered but all the regional did was apologize but claimed they had nothing else to offer her.
  2. just to add the contract she signed was quite basic and stated just 48 hours and the £ per hour.
  3. I am asking on behalf of a friend regarding a problem they are facing. She was working in a job on days but it was quite a distance to travel so she sought employment elsewhere for similar hours but more local. whilst still employed she was interviewed for a job position by a different company but only 5 minutes from their home. The job she originally went for was not offered but they was given the option of a different position on days with the view on progressing to the position she first went for. they asked my her how much notice they needed to give, she told them a week, She was told she would then be able to start after the weeks notice. She had messages stating the new job offered was for days with the possibility for progression within the company. She was told part of the job meant she would be working every other weekend, she gave them a list of booked holidays and was told that would be fine. Upon her notice ending she went to the new job to and was given a rota containing 4 days and 4 nights alternating and she was on shift every weekend for the 8 week rota. Also none of here requested holidays were given. She questioned this but was asked to continue with training and speak to the manager in a few days after training. When she went in to see the manager she instead was greeted by the regional manager who was acting manager as the manager had been removed from her position! The regional manager stated that they only have night shifts available and that this is the only position available (even though they had my friend on 4 days every other week on a rota) My friend has therefore put her notice in at the request of the new employer, left her old job, was offered a position which after starting found isn't available. Is there anything she can do, it looks like the only 2 options available is leave the company with no job or just accept what the employer has told her that she has to work nights. She would not have left her old job and taken up the new position if it was stated nights were only available. Since starting her new job she has found that a couple of new staff members went for the same position she originally went for. They to was told they were unsuccessful but they had a different position available! It seems that the company are using the job description to lure people in with the promise of a high paid job, then offering them something different just to try and fill other rolls! any advice would be greatly recieved thank you.
  4. The car is in my name as i am the the one registered disabled and the blue badge is in my name also
  5. 1 The date of infringement? 17th December 2019 2 Have you yet appealed to the parking company yet? [Y/N?] No only received ticket yesterday 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] N/A at this moment in time 4 If you appealed after receiving the NTK, N/A at this moment in time 5 Who is the parking company? Gemini Parking Solution 6. where exactly [Carpark name and town] did you park? Stepping Hill Hospital Carpark, Stockport, Cheshire.
  6. had to visit hospital for an appointment yesterday, my wife is the driver of the vehicle as i am unable to drive. The entrance that we needed to enter the hospital has a car park right outside but at the time of the day all the parking spaces were full. i have a blue badge due to being registered disabled, my wife drove around the car park a couple of times to check for a space becoming available but was unable to find one. as to lessen the walking distance and make sure we got into the hospital on time my wife had to park the car at the rear of the car park, unfortunately at the time she had no alternative but to park on yellow line, but when she parked up she made sure the car was not near any other vehicle and that there was plenty of space for any vehicle to drive past. the blue badge was put in the window and we left the car for no longer than 20 minutes. when got back to the car the ticket had been placed under the wiper of the car. not sure what i can do as i noticed when it was opened that it stated obstructive parking and i felt where it was parked it was causing no obstruction. i have been told by one person to complain to PALS as my first port of call regarding the issuing the ticket but i'm not really sure what to say or do next. also not sure what kind of things to put in a letter when challenging the notice. any help would be greatly appreciated. thank you
  7. My wife set up Odeon Cinema limitless memberships around 9 months ago. At the time my wife was working full-time earning quite a good wage so there was no problems paying the £17.99 per month each to enable us to go out now and again and have a bit of time to ourselves. unfortunately my wife has, over the last 6-7 months, had a number of problems including blood clot on the lung and problems with her kidneys and a number of other serious problems which caused her to lose her job. At the moment our only income is universal credit which has over halved our monthly income and we are struggling quite badly at the moment trying to live each month. Each month we owe out way more than we have coming in. Since being on universal credit and getting the payment on the 8th of each month by the time the odeon was due (nearing the end of the month) there are no funds in the bank to pay on the 'due' date which has away meant a charge was added to the amount by £9.99 for an administration fee. then a week or so later they try to take out the membership again with the admin charge added, as the funds are still not there yet another admin charge is added. when this first started happening we simply paid the membership and charges each month. paying £37.64. This caused us more debt each month and over the last couple of months the amount up to over £65 as we have not had any money to pay it off. My wife contacted harlands via email explaining about her health and how we was struggling financially. She told them the effects this was having on her health and asked if they would they be willing to remove all the charges and change the payment date to the 8th so there was definitely funds in the bank. She asked harlands if they wouldn't remove the charges then would they accept a small amount each month to clear what was claimed to be owed. after she sent the email a week later they sent a email claiming they had been trying to contact her but she had ignored their attempts and they stated they would be adding more charges in the future. My wife replied back stating she had already contacted them and resent her email. Today she got a reply saying tough... could anyone advise or help with this situation. The email received is below.
  8. i am writing on behalf of my wife. she was employed as a manager for just over 6 months, her employer phoned her up just under a week ago and told her they was terminating her contract as of immediate effect. This was done without any probation meetings and no meetings prior to raise any concerns. I don't want to go into much detail as at the moment she has just started by raising this problem with ACAS. The employer has since claimed via a letter a fictitious probation meeting took place AFTER the dismissal via phone call! This was probably done by them to distract from they acted unprofessional and possibly against employment law. She had disclosed all her health problems at the original job interview and recently was found to have some other problems arise during her employment. She has had time off because of her disclosed health problems but these have been for hospital appointments and she was told to put them in as sometimes sick and sometimes annual leave. Just before the phone call terminating her employment she had informed her Line manager she was going to the GP as she has been under a significant amount of stress with her job, within 10 minutes of notifying the line manage she received the call from the owner of the company terminating her contract. The doctor who assesses her gave her a fit for work note stated work related stress. i would like to point out that they are not going down the health route for sacking as that would be discrimination and they was made aware of that by my wife about 5 months into her employment after they was complaining about time off for appointments. She told her employers she was going to acas as she felt she had not been treated fairly to which the owner said they have a lot of businesses and have a lot of solicitors that they can seek advice from if she chooses to go down that route. anyway i went off course a little but i felt i needed to share a little info as a lead up to my question. As she has already seeking advice from acas under the new data protection rules would/should she make a SAR request to see exactly what info they have or wait until it goes to tribunal? is there a template for an SAR request with the new rules listed and also what can she ask for... also is it possible to ask for any emails, possible taped phone conversations although my wife was never told of any phone conversations that were being recorded, texts, correspondants etc which my wifes name is included in. any info would be greatly appreciated thank you
  9. thank you for the reply, the letter has been compiled and sent off regarding the VT now if possible could someone please help with letter that can be applied for reclaiming penalty charges, and also one for claiming back the mis-sold gap/mpp protection... this was added to the cost of the car as it was stated if my wife did not include the cover she would not get finance for the car. as of today total penalty charges are £484.00... £554.35 inc 8% interest gap/mpp totals £1,114.54... £1,300.66 inc 8% interest i have looked at PPI reclaim letters but these do not seem relevant for claiming the 2 charges i am seeking to get back. could someone please point me in the right direction or help me slightly re-jiggle any available letter templates and then i can add all the personal details later. any help is greatly appreciated.
  10. just a update and hoping for a little more help. we have held off on claiming charges and extras that was added to original purchase. this was due to a number of problems we come up against over the last few months that took up most of out time and had to take priority over a number of other things. we contacted advantage after visiting the CAB, we explained we was in extreme financial hardship but as my wife was still working and needed a car we asked to make reduced payments of £50. Advantage agreed to this and agreed to freeze all charges etc to help reduce the balance. since then my wife had to leave her job due to problems caused by pressures/stress of work and things happening with health, family etc... we decided at present we cannot afford to run the car and have therefore decided to VT the agreement, our income has reduced even more than before and at present our only income is ESA on a joint decision. my wife has written to advantage asking about a VT and this was there response... just wondering if anyone can help about what we can do about them asking for a fee for collection... because we couldn't afford the payments and running we had to cancel the road tax and SORN it, it still has MOT. we are now also going to send off the penalty charges sheet to try and claim them back... also the extras that was added to the cost of the car after being told by the guy selling the car 'if you don't agree to them you won't get the finance to buy the car' is there a template letter to reclaim the charges that can be used to claim back both types of extras as i am not very good at writing such letters. thanks to anyone that can help
  11. so i change the figures in the gap/mpp sheet to reflect the extra money that was paid after 7 installments for the first 7 payments £40.66, all other payments of £280 are £43.68? and simply send both statint sheets to advantage and ask them to remove the figures from the balance they still claim is owed?
  12. thanks for the help just to clarify, this was sheets i filled in before i read your last replies. for the first 7 payments made payments of £260.93 pm, £40.66 is the amount of charges all other payments of £280... £43.68 goes in the amount of charges. On the statint sheet can i simply place all charges after the extras (GAP+MPP) as i have already filled in both. Or would it be better if i did it by date, merging both. once these sheets are complete do i send them to Advantage to ask for the figures to be removed from my debt, then if they say no do i make a complaint to the company, followed by a complaint to FOS if there is still no joy? all your help is greatly appreciated GAP+MPP+CHARGES.pdf
  13. thank you for your time i have scanned the front of the agreement containing all the figures. regarding the charges and interest, what would their interest rate be to add in the cisheet ... it says that they can add interest rate on the arrears at 8% p/a also regarding the charge for the alleged home visit of £60, i may have missed something somewhere but i couldn't find any mention of that amount in the charges breakdown. HP AGREEMENT FIGURES.pdf
  14. i have tried to look up help regarding the reclaiming but as i am a novice i am slightly lost... Advantage was aware of periods where my wife was off work due to serious operations which meant not as much money was coming into the house and we was getting more and more into debt, yet they put her in a position where she believed she had to may more per month when she returned to work to catch up with lowered payments when sick... this added more to our financial problems and on top of that they add ridiculous charges for being behind on our payments! would it be possible in simple terms as to what steps need to be taken now to try reclaim the charges (and the extras that my wife was told she had to take out or else finance wouldn't be accepted) if these are also reclaimable. also do these amounts get taken off the actual amount owed. thanks again for your time
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