keep it up ladyin_blue - hope you get back what you deserve !!!

On the 23/07/14 my wife phoned up to cancel our sky account as we were moving a couple of days later on the 26/07/14 - they told us that would be fine but we may have to pay in lieu of notice. we had already taken a new account for the new address online but my name rather than my wifes as the offer seemed good. so we assumed that the direct debit taken on the 30/07 was the final bill, however we then had a dd taken on the 28/08/2014 - so this time I went online to investigate. They had cancelled our phone and broadband but not until the 11/08/2014 but were still charging us for the TV packages - worse still the new tenant had been using our landline to call mobiles up until the 11th, only £15 but thats not the point. We called sky today but they would not give us a refund and said we would have to give them another 31 days notice to stop tv package and we would be billed again. We told them the above information but they said there was no action on the system, obviously I pointed out to them that I had proof on my bill that I called and the call lasted 13 minutes and they concurred that my account had been accessed that day but no action taken. I said considering we were moving and I can prove that why else would I phone sky other than to cancel ? I wasnt talking about the weather for ten minutes. I asked to speak with a manager or supervisor but got told repeatedly there was no managers about - I doubt this is the case !! Got told to go online where I got passed from complaints to disconnection team again and after an hour of discussion got told the same - can cancel today giving 31 days notice and still have to pay. Surely this isnt right !!!!. Do I have any hope of getting our money back ? as good as thievery from my bank account !!!