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Helen Mac

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  1. I have since contacted the FCA, (who is their regulating body) based on the information I gave the FCA the CU has acted out of character. Baring in mind I do not have details to the ex's account AND the transferring of funds from his account he speaks of was done by him when he visited their office over a year ago. The member of staff who dealt with the transaction is no longer employed at the CU. There is no way to tell if the transfer was done online or in person, but the fact that they did not inform me of their recent actions causes me to question their practices, how secure is the account any other member of the CU? Would they reimburse other members if they were to make the same accusations in the future without first informing that member, or at least conduct an investigation first before making that decision. I do have a copy of their terms and conditions, I cannot see any references applicable to this current situation.
  2. Thank you for the quick reply unclebulgaria67, just as I thought! I did phone the the credit union in question and asked who was the person who had authorised the payment, I was told the manager did, when I requested to speak with her she was 'unavailable' and remained so for the all of Friday afternoon.
  3. Hello, I am new here as you can see, I am not sure where to post this question. My ex partner and I are members of the same credit union, about a week ago he contacted them making a claim that I had accessed his account and transferred money from his account into mine (apparently done a year ago) the credit union has reimbursed funds to him from my account and have extended my credit to pay him back. I was told previous to this I could not obtain a top-up loan until I had paid the current loan back in full, so how is it possible they were able to 'loan' me more money so-to-speak. I knew nothing of their activities until I logged into my account. I was never informed by any means, no text, phone call, email or snail mail, no forms or loan agreements were sent to me either. My question is; do they have the right to do this without my permission just on the say-so of another member? Thanks in advance for any advice.
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