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About alanjbutcher

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  1. Hi, I am new to the forum but Plusnet has driven mad with continuing excuses and lack of any service. My broadband went out on 26th July and an engineer called on 31st July and advised there was a problem at the exchange, it should be fixed today (31st) he said. Every three days since then it was going to be fixed and we even got to "it will be fixed by 9pm on 14th August". Now it seems it won't be fixed until 28th August. Why if it was going to be fixed by 9pm last night is it now going to take another two weeks? Why have I spent a cumulative three hours waiting for Plusnet to answer the p
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