It seems after a letter of complaint, and an email to the CEO, things are now happening in a very positive direction. BTW, I found the following site also useful, Check out: ceoemail dot com / hints.php Thanks to all, Steve

Since raising an offical complaint, things do seem to be moving... however one thing BT is "sticking to" is the argument that the bill in the deceased's name must remain, and although I may not "like it" I still need to pay it, and then they will sort matters out for the next quarter. They are phoning me daily to apologise and say they will send me a "covering letter" and a re-issued bill (but not in my name - still in the deceased persons name). The original bill got sent back to Durham with complaint. I think they are hoping to give me a pile of spiel... (sorry about this, blah, blah) and I'll just shut my mouth and do as they ask. Im not disputing the amount - just the incorrect details. Steve

thanks for your speedy response:wink:

Following the death of my mother earlier this year I took over her house and landline. I contacted BT with the change over details - which they noted and accepted. However 6 months down the line... the bills are still showing my mothers name, and despite many phonecalls to 150 etc, all tthey keep advising me to do is "Pay whats owing - and we will make sure we get it right next time!" Im now informed they cannot "reissue" a bill showing my correct details. Apparently its now been passed to a higher level complaints team - but they are remaining adamant that I must pay it - (even though it bears my deceased mothers name). All I want is a correct bill in my name! The front of the BT billing envelope clearly states "To be opened by addressee only". Which Im not! Any help on how to proceed with this would be most grateful. Steve