Foolishly I have a flexcredit account with QQ, after running into difficulties, I rang them to setup a plan with a DD thinking it was to clear the balance.
They took two DDs one for 40.14 and one for 1.89 and then much to my surprise started chasing me for past due payments again.
After many arguments with the collections team I finally complained only to receive this reply.
This email is to confirm that your complaint has been received
We apologise for any inconvenience this misunderstanding may have caused. If you have any additional concerns, please cont