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Posts posted by SandraRobinson

  1. There are many posts about One Call insurance but this seems to be the most recent one, so thought I'd post here.

    One Call are still as inefficient & greedy as ever & I wish I'd read some reviews before signing up with them.

    At first I thought their level of incompetence took some beating, but now I believe it is a clever stalling tactic in order to get more money out of you.

    We took out van insurance on 12th June. They demanded a massive amount of paperwork, which we duly set to providing. Despite having our email & phone number, all correspondence from them comes by letter sent 2nd class, demanding something be returned in 7 days when the letter has taken 5 to reach you. Any breach of this results in a £55 'admin charge'.

    We'd had enough by 1st July and rang to cancel our policy.

    Here is the tortuous timeline:

    1st July - I ring One Call, after yet more disputes over paperwork I cancel the policy. I was informed how much money I would get back, I agreed. All seems to be settled, I believe the policy is cancelled.

    2nd July - I take out alternative Van Insurance.

    I receive no correspondence from One Call for 2 weeks, so start to get worried. I ring on the 14th July and find out that they have not cancelled the policy. I cancel it AGAIN.

    14 July - One Call send the cancellation form to me in an email. This form states I will receive a return premium of £236.63. I fill in the form & return it, along with my new Insurance Certificate (showing start date 2 July) to prove I thought I had cancelled on 1st July.

    14 July - On the same date as they send my cancellation form, unbeknown to me they take £55 from my credit card!

    16 July - I receive a letter (dated 11 July) saying that they will take £55. It says this will be taken in 7 days (which would have been the 18th). The transaction date was in fact the 12th July & money was taken out on the 14th July - before I even received the letter.

    16 July - Have given up ringing as sick of being on hold for so long. Sent an email to complain & ask for confirmation of cancellation.

    17 July - Had a reply by email to confirm cancellation.

    11 August (today) - Letter arrives to say insurance policy is finally cancelled, but from the 15th July, not the 1st. Rather annoyed at this as you can imagine. It says we 'benefited' from 2 months cover, when in fact we had just 19 days (so would allow them 1 month at best).

    Despite having taken the additional £55 AFTER I had cancelled, this letter (dated 7th August) has reduced the repayment to £214.48.

    So, the stress continues and I'm not free of them yet, but please keep your fingers crossed for me and hopefully it will all be over soon.

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