You will be pleased to hear that my mum received a full refund. I just noticed when looking at her bank statements she had received a credit from DFS for the full amount. I dont know why because no one from the company bothered to contact me I just assume it was because I kept on ringing them about it and that they realised that the whole situation reflected badly on them.

The bill is in my mothers and the terms and conditions are I think on the back. There is also a receipt for the suite. That is all my mum can remember having and all I can find.

I have spoken to my mother today to try and get some clarification about the chronology of this and she is unable to clarify the timeline. She says she cannot remember how events unfolded and she now says she wants the suite! This is a symptom of her dementia. I have looked at the two links you gave me but I am afraid I do not understand them so I would be grateful for any advice

Thank you for your advice. My mother has been assessed as having capacity but she is on medication for her dementia. She does not want the suite and is prepared to lose the two thousand pounds. Dfs should have realised that she was confused because although she was originally charged 2768 pounds but the total price should have only been 2000. Dfs have reinbursed her the difference blaming computer error for the overcharge. If you or I would have looked at the invoice we wiuld have spotted that immediately. Like you say it is a pity that dfs could not show a little understanding and agree to waver the legally binding contract. I do normally manage her cards but as she has been deemed to have capacity the bank will not give me full advocacy of her money.

Thank you for your prompt reply. If you were to speak to my mum it would be very quickly become obvious she was confused certainly less than the length of time it would take to sell her furniture. When I had rang up on the saturday morning I only spoke to the receptionist who told me the contract was legally binding I then rang dfs complaints dept I was told they could not deal with my complaint because it was not in my name so I needed my mum to gave her permission for me to speak on her behalf. I rang my mum and said that I would come to her home on monday and ring them up while she was with me. In the meantine mum decided to go to the store and pay for the furniture.

My mother went to dfs store in liverpool friday 1st august and placed an order. As far as I can tell she paid a deposit but as she is confused I am not sure. She went back to the store on saturday 2nd august and paid the full amount by her bank debit card. I have the receipt for £2678. I tried to cancel it on the saturday morning before my mum returned to the store but I was told by dfs it was a legally binding sale. Yesterday I rang dfs again and when I eventually spoke to them I was informed that the order had been sent to the manufacturer and it was not possible to cancel the sale because if they did dfs would be left with a 3 seater sofa and a chair they were unable to sell because their furniture is made to an individuals specifications. However they did offer me the opportunity to come to the store and choose another sofa and chair. When I pointed out to them that this would still leave them with a set of furniture they could not sell what was the diffence between thier offer and just refunding the money to my mum dfs did not reply. My mum already has furniture that is less than two years old so does not even need a new suite and because she believes that dfs sold her extras she did not agree to such as cushions and stain cover although because she is confused I cannot be sure of this she does not want to speak to them. I hope this clarifies the situation for you

Can anyone give me some advice. My mother who is 83 and suffers from dementia bought a sofa and chair costing two thousand pounds. She has paid for it in full using her debit card. The sofa and chair are too big for her flat and she will be physically unable to lift herself up when sitting in it. I have asked dfs to cancel the order but they say my mother has signed an legally binding agreement. Is there anything I can do