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shazzzz23

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About shazzzz23

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  1. I just wanted to say thanks to everyone who has given advice, very sorry for the delayed reply. I just returned back to work last week, from maternity leave, so it was very hectic! Anyway I'm back on the case. I really want to get my money back from this hotel, it wasnt a nice ordeal, we lost out on way more than just the hotel costs that week but I really feel they shouldnt get away with being so corrupt. I've revised the letter and hope to send it via recorded delivery tomorrow. Will it be suitable? Thanks Sharon p.s Admin I hope Ive removed all names this time, apologies if not. Dear Sir/Madam On Monday 28th July 2014 at approximetly 5pm, we booked into the New R W Hotel for one night, paid for parking, breakfast for two, including a £3.50 debit card charge*. As mentioned prior to booking, parking was crucial for us to enter into the contract of staying at New R W Hotel, hence the reason we paid for it in advance, as shown on our receipt. As we travelled from Oxford to Blackpool via a car, parking was essential, this was explained prior to payment and the only reason we could stay. We entered our hotel room for approximately 5 minutes, where we were then told parking was no longer available. The offer of £3 refund from your staff members pocket was in no way suitable. As explained at the time, we were completely unable to accept this. Offering parking prior to accepting our booking and there after withdrawing the availibility constitutes to misrepresentation. We would like to fully exit the contract as The New R W hotel is in breach of expressed term of contract. As such, I am legally entitled to receive compensation from you. In consequence I am claiming the sum of : New R W Hotel Receipt One night stay, with breakfast- 2x £23 Parking- 1x£3 Debit card charge- 1x£3.50 Total: £52.50 Consequently our entire visit was horrific, we missed a hospital visit to see a close family member who had been rushed in that day, causing added and unnecessary upset. I was left in tears at the hotel desk, waiting for a refund that we desperately needed to fund new accommodation (see declined transaction), coping with a tired and hungry 6 month baby. The worry of not being near our car, should we need to get to the hospital urgently. The entire week was spent trying to sort this problem out, the stress involved lead us to end our visit early and return home without visiting the hospital. *Regarding the excessive £3.50 debit card surcharge; under the Consumer Rights (Payment Surcharges) Regulations 2012. "Excessive charges prohibited 4. A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means". We therefor request full monies to be returned. We request all CCTV footage to be provided within 40 days of receiving this letter. We request an itemised invoice within 28 days of receiving this letter.
  2. Ok thanks, I really do just want what we paid, back. I didnt want to be a push over either, i was a bit usure if i should put all the extra claims. Do you think its worth pursuing? The manager will not refund, he's made it very clear verbally. I am however very keen to continue. what kind of costs will i be looking at? Does anyone know aprox? The things Im worried about are: He offered a £3 parking refund but we refused, we needed a parking space. (He said he's within his rights now because we didnt take his offer) He is now saying they had parking and we didnt accept it? (How do i prove he's lying?)
  3. Hi everyone Can you tell me if this is worth persuing? I have not yet sent any written letters. Its regarding a hotel (we didnt stay at) refusing to refund us as they couldnt provide parking. Its been really upsetting, the managers are very rude and hard to talk to. Ive gathered as much as i can from google.. Thanks Sharon Dear Sir/Madam On Monday 28th July 2014 at approximetly 5pm, we booked into the N** R*** W***** Hotel for one night, paid for parking, breakfast for two, including a £3.50 debit card charge. As mentioned prior to booking, parking was crucial for us to enter into the contract of staying at N** R*** W***** Hotel , hence the reason we paid for it in advance, as shown on our receipt. As we travelled from Oxford to Blackpool via a car, parking was essential, this was explained prior to payment and the only reason we could stay. We entered our hotel room for approximately 5 minutes, where we were then told parking was no longer available. The offer of £3 refund from your staff members pocket was in no way suitable. As explained at the time, we were completely unable to accept this. We would like to fully exit the contract as The New Windsor hotel is in breach of expressed term of contract. We request all CCTV footage to be provided within 40 days of receiving this letter. We request an itemised invoice within 28 days of receiving this letter. As such, I am legally entitled to receive compensation from you. In consequence I am claiming the sum of : N** R*** W***** Hotel Receipt One night stay, with breakfast- 2x £23 Parking- 1x£3 Debit card charge- 1x£3.50 Total: £52.50 Out of pocket expenses. Breakfast: 29/8/14 £16.90 (Copy of receipt included) Alternative hotel costs: £60 (Copy of receipt included) Loss of enjoyment and loss of Value. Consequently our entire visit was ruined, we missed a hospital visit to see a close family member who had been rushed in that day, causing added and unnecessary upset. I was left in tears at the hotel desk, waiting for a refund that we desperately needed to fund new accommodation (see declined transaction), coping with a tired and hungry 6 month baby. This was also first time we had been to the seaside, as a family with our new baby and it was completely ruined. The entire week was spent trying to sort this problem out, the stress involved lead us to end our visit early and return home. £??
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