having lost my job over the summer (may)
In antisipation of falling behind with my Aqua card payments,
I informed them immediately and made an offer of payment,
which I began paying immediately and have never missed,
but they failed to acknowledge this offer in anyway.
A formal complaint was sent in August, and acknowledged, but not dealt with.
They then sent me an income outgoing Sheet to fill in "before we will consider your offer" which was begrudgingly done.
They then kept up with the threatograms and failed to acknowledge this was sent (recorded, signed for).