Our local lifestyle shop delivers our newspapers. A few weeks ago we did not receive a weekly paper so my husband went in to collect one. The male shopkeeper would not let him have a paper saying it had definitely been delivered, his wife had put the papers in the paper boys bag so they had been delivered. He raised his voice to my husband so my husband raised his voice back saying it may have been delivered but not to our house! The shopkeeper then says my husband is banned! All over a 75p paper. The following day I went into the shop and asked if customer service was any better today he immediately started shouting that I was abusing him and he wasn't going to serve me! He then stormed off and locked himself in the back room! I walked out saying I would never buy anything from the shop again. Today I went to the post office which is a small sub post office inside the shop, so I had to walk through the shop to get to it. I did not buy from the shop. The shopkeepers wife approached me and said had I had an apology from the paper boy - I said no I hadn't but it wasn't the boys apology I wanted (mistakes happen) but I wanted an apology from her husband for calling both me and my husband liars. All she kept saying was it was the paper boys fault! I kept calm and said nothing and started to walk away and the shopkeeper started shouting "you are banned and don't come to the post office either" No I have phoned the post office and apparently if these people own the shop (which they do) they can stop me walking through to access the post office. Now I can cope without using the shop but being unable to use the post office is very inconvenient indeed. Are they within their rights to do this?