thank you for all your advice guys, still waiting on the second letter to arrive then i will send a one line letter and see how it goes from there

i doubt they will pass my information on to them, many thanks for your advice

hi guys sorry about this, i have changed the file to .PDF

So what is my is my next course of action??? I am still waiting for a 2nd letter stating all costs....1 thing I forgot to mention is the customer loyalty points was worth £2.14

I have appealed and failed

full story... ..i was serving a customer on tills, receipt printed out but the customer didnt want the receipt, another customer needed my help on shop floor so i rushed off tills with previous customers receipt in my hand, i was meant to bin that receipt but it had a customer order number i wrote down which i had to go downstairs to stockroom i accidentally put that receipt in my pocket as my hands were full.. .boots operates a advantage card scheme where you collect 4 points for every £1 you spend.. .i had a few receipts in my pocket which i wanted to add points on which i shopped a few days ago at boots and the customer receipt was in that pile which i didnt know, carried out the investigation it came up on the system (it matches the barcode to my advantage card number) had proof on paper but i told them it was accidental but treat that to equivalent to money and company loss, i admitted i did add points but i didnt intend to add the customers points as i thought i binned it. accused me of stealing hard money (our store had a high discrepancies) which i denied on 3 occasions....

hi honeybee 13 no the police wasnt involved

hi everyone HELP NEEDED! a month ago i got dimissed for dishonesty from boots ( i was completely honest with them) recently i received a letter from RLP for intended civil recovering, they told me to be patient and wait for the second letter to arrive which will state how much i would have to pay thanks in advance