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About john432

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  1. No point the system is over a year old now. The Ombudsman mailed me in July and said it would take 3 months to look at my case which meant that it was still in warranty however it took them 7 months to give a decision!!!! And now another third party Ombudsman is looking at my request to review the case which I was informed could take some time!! Are they a waste of time- what say you? Thanks
  2. Yes they are and the bank insist it could go back to the manufacture to be repaired so they've declined my section 75 request and the Ombudsman agree's with them!
  3. It's true, I tried to cut'n paste the PDF file reply but it didn't work!!!
  4. Ombudsman has rejected my claim because I didn't send the system off to the manufacturer as Santander gave me the option. What next say you ?
  5. After reading the'Ombudsman' drop down message on here looks like I'll be turned down. If so can I still apply to the Small Claims Court where I might stand a better chance of Success ???
  6. Update Complained to Ombudsman end of July 13/8 mail confirmong they'll get back to me in four weeks 17/8 mail now saying back to me in twelve weeks, so a long drawn out process I think with probably no refund at the end, Santander alleged that section 75 didn't apply in my case when I asked for a re-fund so I'm now going to bin my CCTV system and just start again with another make Thanks
  7. Update Received a letter today confirming they've looked at my case again and their decision is unchanged and asked me to contact the cctv maker for a repair. So letter to Ombudsman? any templates/examples for doing this please? Thanks
  8. Hi Thanks for the reply They know Maplin have folded So they're fobbing me off as I suspected yes? I'd have thought their liability was to re-fund me Should I report their actions to the Ombudsman? because it seems to me their actions are appalling Thanks again
  9. Update Santander gave me a call today and told me they will arrange for the unit to be collected for a repair by the manufacturer, however they called back and renaged on that later and told me to send it off for repair (rather have a refund no confidence in this product now!!) I thought Santander were jointly liable along with the supplier to reimburse me for the faulty items, it seems to me I'm being fobbed off with a repair yes/no? Thanks
  10. My new bank closed it as they do now if you're starting with a new bank. Zero ballance on the c/card Cctv cost £350 Thanks
  11. Hi I purchased a cctv from Maplin about 8 months ago using my Santander c/card, I closed the account about 6 weeks ago and now the cctv system is broken, Maplin have liquidated of course so I ask.... Can I still claim a refund on my old card? Thanks
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