Hi Andy They are now querying why I am saying it's not compliant. I assume I don't say why?! Thanks,Emma

Thanks Andy. I have emailed them back tonight. Tried to call again today but again, no answer - my ongoing complaint with them which they continue to ignore. Have asked them why they are charging more more than the court has already deemed reasonable and just said that the demands not valid. Will see what they come back with now. Suspect they aren't going to go away. And yes, you can only pay the full amount including any admin fees on their website or on the telephone banking thing. It won't let u pay any less...... Will keep you posted. Thank u for ur help

Hi Andy. I Would love to write to them and if you can help me I would appreciate it. So I think theres 2 issues we have identified:1) charged me more than the FLT/LVV have deemed 'reasonable' anyway - £108 vs £96. I have asked the guy at Simarc why I am being charged more and no response to my question (regular feature). 2) the rights statement is in smaller than font size 10 and also not in Welsh. Do you suggest I just reply with something along the lines of the below - Daniel, Following further investigations into my rights as a tenant I will be withholding the £108, including VAT, for 'admin charges' that your clients are attempting to charge me, as the Demand Notice you have sent me is not Valid. I can send a cheque for £170 to pay the ground rent through recorded post, or I can pay via telephone/over the internet if you update my account accordingly. Please advise which payment method I should proceed with." I have until Weds 9th to send them money. Want to get this sorted as dont want to end up with it going to any form of tribunal, and incurring more cost. I just disagree with the amounts they are charging - they are just not reasonable to anyone. Thanks Andy for your help so far, have tried to private message you but it wont let me

Thanks for the reply AndyRe the rent demand this is a printed copy of an emailed demand, I dont ever remember receiving the physical copy but they did email it to the email address i no longer used. No paragraphs 9-11 - i didnt even realise there were more missing? Am I missing them as the property is in Wales, not England and therefore it doesnt apply?Where do I go with the font size 10 issue? You mention "its wise not to mention this to them unless you have to" - can i ask what you mean exactly. As they havent provided this to date can they subsequently supply it in a minimum size 10 and therefore get round this point?I have offered to pay the ground rent alone and sort out their 'admin fee' seperately but they wont allow - as before you have to pay online and you can only pay the full amount including the charge on there, or send a chequeAnd agree, I will be disabling my 'online' account with them - they can demand everything from me through the post after thisThanks

Am also having exact same problem with Simarc due to not receiving emails. I havent paid anything as yet. They are now trying to charge me £108 inc VAT. The clause in the lease they are trying to claim is attached - clause 3. I think its a bit wooly - it mainly covers entering the property which also doesnt sound wholly legal. They sent the summary of rights, which ive attached - but can anyone tell me if it satisifes the point 10 condition? I dont think it does, but as its a pdf I cant tell. Has anyone ever been 'let off' due to the font size 10 issue? Any help appreciated. They are about as communicative as a rock!