My OH got an upgrade with Orange a few years ago (Mar 2008 to be exact)
Orange had been taking DD for both old and new contracts since March 2008 until June 2013)
My OH got a 'gesture of goodwill' refund from Orange for the last 6 months overpayments (~£200)
At the time I thought this was a refund of all overpayments, however now it's come to light this was only the tip of the iceberg! From trawling through statements the actual overpayment was just over £2k.
Yes, I know she should have checked statements regularly, but excusing that, it does not give Orange the right to keep the money...surely?
Apparently they only offered 3 months payments initially but upped this to 6 months and wouldn't go beyond this.
Should I contact Orange again and offer them the chance to repay the rest of the money?
Or should I go straight to the regulator? (is that Ofcom in this instance?)
Or small claims?
(again I know she should have checked her statements!)