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Hannah83

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  1. That could be exactly it, within the company they have 2 sets of people doing the same job, one on company contracts and one on agency contracts, those people are on minimum wage. The whole way through this disciplinary they keep offering a possibility of moving to another department on an agency contract which just feels so wrong. They think I'm bad enough to warrant sacking me but would take me on in a different role just so they could pay me pennies? Dodgy as hell!
  2. It's probably best I don't file a grievance because this company, massive in the UK as it is, has been proven many times to be extremely petty and would absolutely find any nonsense reason to dismiss me if I did. I wish I could communicate exactly how pathetic and insignificant the one one aspect of performance in question actually is. It surrounds the percentage of customers who have to call the company back within 7 days after their call to you. It takes no account of which department they call, of which there are at least 20 dealing with all kinds of services. I have never made a customer call back in because of me hanging up on them or giving the wrong advice and they record all calls so can't say otherwise. They could call back for any reason at all and it counts against you, even if a system issue was at fault. I've been there 11 years. It's the only full time job I have ever had. Prior to this ridiculous statistic being put in place I had no performance problems. Most people only stay there for a very short time because it's awful and therefore they never get as far down the disciplinary process as myself. But I am not in a position to leave, because as I said it's the only job I've ever had so would have to try and find work at 31 years old with no references? Unlikely.
  3. The job itself is suited to me in that I enjoy helping customers fix their problems and I do that every day. And I'm now meeting the targets they set. The outcome I'm looking for is for them to see that I've done what they asked and take me off this constant ongoing disciplinary procedure because my performance is now in line with everyone else so now I'm just getting punished for nothing!
  4. Well its a very large department with hundreds of employees so all we get to see is our own score and the average score for the department. Nobody really meets the actual target for either of the 2 measures because they are very unrealistic. For example, for the main one, the target is 17% (the lower the better) but the company average is 28% consistently. Because of that all I was asked to do was meet the average or better it. I did that by getting an average of 23% over the 5 weeks. When I pointed that out in the meeting it was pretty much glossed over which was infuriating. I spoke to my doctor back when I was signed off and was given anti depressants and counselling. It is definitely demotivating because I'm constantly being told its not enough no matter how hard I work and can prove how much I have improved. Will need to find out how to raise a grievance, information on how to do so doesn't seem to exist in the company but I'll have a look for sure. At this point, they must know that waiting 2 weeks (so far) for an outcome that should have come within 5 days is bound to affect my performance due to the sheer levels of anxiety.
  5. Hi everyone. I work for a large telecommunications company and speak to customers on the phone. I have never been rude and regularly get complimented from customers for going out of my way to help them. However there was one performance target I was struggling with and 2 years ago was put on a Personal Improvement Plan to help meet this target. Despite making a massive improvement it still wasn't meeting the actual target so began the disciplinary procedure. Back then the scores I got for that target were worse than the company average so I understand and accept that I ended up with a Final Formal Warning. However, that was 2 years ago and since then I have been constantly dragged in and out of disciplinary meetings and the outcome is always that they will "extend the monitoring period" because I am still improving. The stress from this and from my dad's sudden death made me extremely ill last year and I was signed off with depression and anxiety for 4 months and my employer knew that this was in part due to their continual pressure and threats of dismissal. As soon as I returned to work I got another formal letter for yet another meeting and yet again the monitoring period was extended and I was told that over a 5 week period I must meet or better the company average on 2 specific performance targets and if i did not then there would be another meeting with senior management. Over those 5 week I worked extremely hard and succeeded to get better than the company average in both targets so I was relieved and went off on a week's annual leave happy that this was finally over. So I was devastated on my return to be handed a letter straight away saying performance had not improved and the meeting was set for a week later. I prepared for the meeting by working out my averages for the 5 week period and the company average for the same time and showed they were better so I had done exactly what was asked of me. That was 2 weeks ago and I have had no decision. The signals I'm getting though is that I will be dismissed. I don't understand though because their own figures prove I did what was asked. The disciplinary process says outcomes are provided within 5 working days. They know that the ridiculous pressure almost destroyed me and they don't seem to care at all and honestly appear to be TRYING to get me to break down and just quit. Every day I go in to work and am expected to be at 100% in what is already a stressful job despite being terrified and anxious every second that I'm just about to be taken away and sacked at any moment. Any advice? (sorry about the length, just trying to make things clear)
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