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Everything posted by bally70

  1. Thank you Jason. I will write an email to the customer relations as you suggested.
  2. Thank you citizenB. Yes of course, I am happy to arrange something with them to sort out the missed payments. However, I also think it is wrong of them to continue to visit when I have said I will deal with the problem in writing. Anyway, I will continue to record any further visits and will take your advice of firing of a letter of complaint. cheers
  3. Hello, This is my first post and I was wondering if anybody could help me with some advice. I recently fell into financial difficulties and have fallen behind with my payments to Brighthouse. A staff member of Brighthouse visited my home and I told them I would prefer to discuss my account in writing and not at the doorstep. She never said anymore and just left. She came a second time and I told her that I was withdrawing her implied rights of access and asked her to leave. I video recorded this visit. She left and I thought she would have got the message that I won't dis
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