Never again will i use Hasting. I have never felt so ripped off.
I got a different car and had to change the details for the insurance.
They told me there would be a charge for this (i forget the amount, but it was excessive).
They suggested that i cancel my policy and start a new one and they would waive the admin fee.
I did that and took out a new policy for the other car.
Two days later i get a phone call telling me that i was not covered for a courtesy car
and it would cost £2.50 a month more.
I am covered for a courtesy car with the policy i have .
This was obviously a sales call to sell me something i didnt need.
They couldn't find my proof of no claims even though i sent it.
I had to do all the work by contacting my old insurer and sending it to Hastings
even though they said they had tried, but i had no trouble at all.
I called them up and said i wanted to cancel my policy within the 14 day cooling off period
and was told they would charge me another £50.00 even though i was still in the 14 day period
. I wanted to cancel because i was sick of all the faffing about.
I just want to get insurance and forget it for a year.
Now i have a possibility of another car,
but i am very apprehensive to get it because of Hastings
and their bad customer practices.