I received a reply from Harlands today which stated that they need to look into my cancellation with the gym in order to resolve the situation with them. Apparently they can't discuss the outstanding payments and cancellation of my membership until they have heard back from the gym about the details of my cancellation. It has now been almost fourteen days since I sent the letter so the deadline I gave them is almost up. I'm not sure what exactly they need to check with the gym that couldn't have been done with one simple phone call or email so I don't know whether to write back and repeat my final offer with a seven day deadline or wait to see what they say?

That's great thanks, I'll write that out and send it off tomorrow. Hopefully they'll accept and that will be the end of the matter although I'm assuming they will not back down without some kind of fight! I'll let you know what they say and thanks again

Hi! The gym was Xercise4Less and the company is Harlands. I was on a rolling monthly agreement and I was about to go overdrawn so I just cancelled the direct debit. I know I was supposed to give a month's notice but I would have incurred a big charge for going overdrawn so it was the lesser of two evils. I emailed the gym and told them I want to cancel but they said I have to hand my cancellation notice in with a signature. I sent off a letter but they for some reason didn't cancel my account until after my next payment was due which meant I 'missed' another direct debit. Harlands got in touch and said I owe two months and an admin payment of £25 for each month. And if I don't pay it in the next seven days or arrange a payment plan with them then they will refer me to a debt collection agency. I am not sure what to write in my reply, I just think those admin charges are ridiculous but I don't want to be getting hassled by a DCA for them!

Hi, I recently cancelled a gym membership by just cancelling the direct debit as I was about to go overdrawn. I was supposed to give a month's notice which I didn't do so I am prepared to pay them two month's membership. However, they are charging me £50 for missing the two payments and I am wondering if I can contest these 'administration' charges? They are already threatening me with debt recovery companies because I haven't paid yet. In addition to the fact I was about to go overdrawn, the gym was also frequently never open on time, something that many people have complained about and I was wondering if I could mention this in my correspondence if I contest the administration charges? Thanks in advance for any advice.