Hi, Thank you I paid by Debit card unfortunately Laura

Hello I am at a complete loss and could really do with some advice please. Six weeks ago I ordered a bed from Littlewoods under the guarantee that it was delivered by a certain date, as we were moving home and due to medical reasons my husband needs a bed to sleep on (he can't sleep on the floor for example). The date came and the bed never arrived, after spending 3 hours on hold I was told that they had 'forgot to put it on the lorry' and would deliver the next day. The same thing happened again, they said they now couldn't deliver for a week - I said this is not acceptable and I cancelled the order because I needed to make alternative arrangements, so I did and purchased another bed. Fast forward six weeks, they only put the cancellation through 2.5 weeks ago, meaning I had to wait a further two weeks for the refund although I clearly stated I wanted the cancellation immediately, however nobody responded to any of my 15 emails and when I rung all I got was lies! Last week I sent a letter of complaint to their head office and customer excellence centre, saying that not only have I not had my refund, I have lost two days pay, had a phone bill with over £100 worth of Littlewoods calls and gone overdrawn - all I want is my refund and threatened to complain to Trading Standards. They got back to my letter the next day as it was sent special delivery promising refund on 02/06/2014. That date has come and gone, I have still had no refund, after calls to Littlewoods they refuse to help immediately saying they will ring me back (and I do kick up a fuss when they say this!!) and they don't, nobody is answering my emails and after I sent another special delivery complaint letter on Monday I still haven't heard from anyone! I have complained to the Citizens Advice consumer services and forwarded a copy of my letters to Trading Standards but these can take a while to get looked at. I really do not know what to do! Any help will be much appreciated, Thank you Laura