Wow! Thanks for that. It does look like he's still in post. I just found this quote on InsuranceAge -' Mr Summerfield commented: “The Co-operative Insurance is a highly respected, contemporary general insurance business, which puts customers at its heart.' It will be interesting to see if they mean it! Really appreciate your help. Thanks again.

Hi Rebel11 - Thank you for your comments and I will take your advice. I'm insured with Co-operative Insurance Services and the loss adjuster is from Cunningham Lindsey.

Hi, I would really appreciate some guidance on how best to deal with loss adjuster handling my claim. My bungalow suffered with flooding following the August Bank Holiday 2013, storms. I had up to 1ft of water throughout the property. All the furniture in the house had to be removed. This included bed, fitted wardrobes, fire surround and gas fire, dining table etc. The sofa was also flood damaged but was left in the property to leave me with something to sit on. However, this has since fallen apart. I also work from home so had to put together a make shift desk from a plank of wood fro