Hi thanks for the advice, please can some one confirm the email address for Vodaphone customer services as the address in the previous post is invalid. Once again many thanks.

We were unaware that the sim had been stolen until vodaphone contacted my Father in law. They did not do this until the bill was in excess £1000. As soon as we were aware that the sim had been stolen we contacted the police and vodaphone.

Several months ago my father-in-laws broken and no longer used mobile phone was stolen. As the sim was still active a large bill was ran up by the thief and his associates. The police were informed and an individual confessed to running up the bill. Despite the confession and this being an open police case Vodafone are still perusing my father-in-law for the bill and have passed the debt to a debt collection agency. Can anyone please offer advice or help with this issue?