No but it was only yesterday so hopefully I will get it in writing but it came from Head Office of the Gym so im confident in that.

I joined my local gym back in Jan 2014 & at the time I started to get a touch of Arthritis in my right knee, around end of Feb / March the knee was causing me a lot of problems & the pain was becoming unbearable so I went to my GP who said I should stop going to the gym & take painkillers. I never made the payment in time in March & Harlands sent me a letter saying they were adding £50 to my £47 which I missed, I phoned Harlands & said because of my knee I was leaving the gym even though I signed for a 12 month contract, I was told to send them a doctors letter which I did & Harlands then wrote back saying they would not be cancelling my contract because at the time I signed I had the Arthritis & that my arrears are now £137 which if I never paid in 14 days would incur further charges. I phoned Harlands & told them that they are being unreasonable as the Arthritis had gone from minor pain to severe pain since joining the gym but all they wanted was their payment & was not interested in cancelling my membership. I rang CAB who were not much help & then I contacted the head office of the council run gym who said they could not believe that Harlands would not cancel the membership due to my knee problem & my GP letter confirming this & the lady I spoke said she would look into this, a couple of hours later she rang me back & said that she had spoken to Harlands & they have agreed to cancel me contract & all charges wiped off. If anyone has a problem with Harlands go direct to the head office of your gym & complain about these people & hopefully these gyms will stop using companies like Harlands who are only interested in collecting money with astronomical charges added.