HI, So I am not entitled to a replacement even though it failed in only 20 months? That will leave us out of pocket as this item should have lasted a lot longer and we still need to replace it. Dan.

Hi, I purchased a Zanussi Freezer for £200 in July of 2012 and it has now packed up. I contacted 123Electrical wo I purchased it from and they asked me to organise a engineers report which I have, at the cost of £44. The Zanussi engineer has concluded it will cost more than the purchase price to repair which I communicated back to 123Electrical. I have now recieved a call from Zanussi direct offerring to replace the unit for £150. 123Electrical are stalling saying they need to talk to the manufacturer again. Can someone with more knowledge of SOGA let me know if I am correct in thinking that 123Electrical should be replacing my freezer or giving me a full refund? 18 months doesn't seem very long in the life of a freezer, is there a time limit under which they should act? regards Dan.