I am very disappointed with Vauxhall Customer Care and the Dealership in Kingston Upon Thames.
I am self employed Taxi Driver and I rely on my car to earn a living.
Due to incompetency of Vauxhall Kingston I was unable to work for 17 days in total.
My car was giving out white smoke in February 2014, I took it to Vauxhall Dealership, after carrying out diagnostic I was told DPF line is split and it is the reason for white smoke. Two days after paying for repair costing more than £750, my car started giving out white smoke again. I took it back to Dealership, after 3-4 days of not being able to find out what is wrong with my car, the dealership had to contact Vauxhall Technicians for help which took some times and I was told that the Cat needs to be changed which was done under warranty after waiting for approval from Vauxhall Warranty.
Customer Care called me that my car is fixed and ready for collection. When i went to dealership to collect my car, i was told there is a needle sized hole in my radiator and is not important.
As soon as I collected my car and got home, I had the white smoke again. I waited two weeks for my car to get fixed, which was not fixed. I called up Vauxhall Customer Care and told them that my car was not fixed by the dealership, I was told to get independent advice.
After researching for few days, I took my car to a local mechanic and they fixed it within 1 day just by replacing my radiator.
I contacted Vauxhall Customer Care again and asked for Compensation for keeping my car for so long and not fixing it, I was refereed to Vauxhall Kingston. Vauxhall Kingston Services Manager was not willing to speak to me for few days. I complained to Vauxhall Customer Care and within one day Vauxhall Kingston Services Manager called me and was asking me to bring the car so they take a look at it again. I explained to him that I fixed it independently and the reason for contacting him was to do something about my loss of earning due to his dealerships incompetent mechanics/technicians. He referred me to Vauxhall Customer Care who are not willing to help.
After several email exchanges, they are not willing to compensate me.