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About Jeffery96

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  1. Thanks for all the help, I will be posting the results when I have completed it. I will ring my local shop up either tomorrow or friday to see how much it costs and what they can do. Reece
  2. Thanks for all the help, I will be posting the results when I have completed it. I will ring my local shop up either tomorrow or friday to see how much it costs and what they can do. Reece
  3. Yes, am taking it down my local shop soon, probably at weekend or during half term, but if i do take it down there and the GPU is at fault, and they still say that it is fit for purpose because they cannot find a fault,is there any other acts such as consumer protection that I can bring into it? Reece
  4. Also, for the Sales of Goods act, they say that tested the product and say it is not faulty. Im still experiencing the fault, can I still claim that it is not fit for purpose, because they are saying that i cant. Reece *EDIT* My pc specs are Windows 7 Home Premium (64 bit) Mobo: Gigabyte GA-970A-DS3 CPU: AMD FX-4100 Black Edition GPUS(S): Main - MSI HD R7770 GHz Edition 1GB Secondary - EVGA GeForce GT610 2GB RAM: 8GB (Not sure on make and model) PSU: Corsair CX750 750Watts HDD: WD 500GB Case: CTI
  5. OK rene haha ;D Is there any other type of action that I could take instead of going straight to a SCC? Reece
  6. Also, how much is a small claims court costs? If I do, I mean, will it be worth it for an £80 GPU. Is there anything else I can do before I take that much action? Reece
  7. Hi, Iam going to take it to a local shop soon and already took it to PCWorld and know-how (In store diagnosis) and they both said it was DoA. My windows is fine, as i am having no other problems with it. I have installed the latest update pack for it, and still not working. Reece
  8. Hi, I have got a faulty GPU from ebuyer.com. I firstly tried to install the GPU onto my computer, but it did not work, so I got a diagnosis from PC World / Knowhow (uk)to get it tested, where the sales assistant said it was Dead on Arrival (DoA). I then raised a return on the product,which was accepted and they tested it, sent it back and said there is nothing wrong with it. I have done this about 2-3 times now, and they still cannot find anything wrong with it. I have had to spend another ~£70 on a PSU to make sure my PSU isn't faulty.I have followed all the instructions for installations, been on many online forums on howto fix and nothing seems to work. I have contacted them with the following enote: Alan Jeffery 28/03/2014 17:24 Hi ebuyer, After buying this product, and after multiple returns, you still struggle to find the fault that I am receiving. I request a refund under the Sale of Goods act stated below. The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller. This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements. The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold. My goods are not fit for purpose and I wish to claim a refund of my goods under the Sale of Goods Act 1979 as amended. Regards, Alan Sarah 28/03/2014 17:31 Dear Alan Jeffery, Thank you for contacting our Customer Support Team. Having checked this for you, advise that your item has been fully tested and no fault has been found so is fit for purpose. This is therefore being returned to you via ParcelForce on tracking reference; TE8287928. If you need any details on the tests completed, please contact our technical support team on 03303 339 390 who will be able to help. Please accept my apologies for any inconvenience or annoyance caused as a result of this matter. Kind Regards, Sarah Ebuyer.com Customer Support Team Alan Jeffery 02/04/2014 19:57 Hi, I want physical/photographic evidence that you have tested my faulty product, with the picture including the device is not faulty (device manager etc) and including the model number to show that it is my device being tested. I want these photos screen shotted or shown on the same monitor so I know it is not being tested on different computers. After updating all BIOS and drivers on my computer, re-installing and installing the GPU many times,I am still getting windows error code 43. If this evidence is not supplied, I will be taking this further. Alan They currently have not responded to my last enote as i only just wrote it, so can i have some advice please? Regards, Reece (Alan's son)
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