I have got a faulty GPU from ebuyer.com. I firstly tried to install the GPU onto my computer, but it did not work, so I got a diagnosis from PC World / Knowhow (uk)to get it tested, where the sales assistant said it was Dead on Arrival (DoA). I then raised a return on the product,which was accepted and they tested it, sent it back and said there is nothing wrong with it. I have done this about 2-3 times now, and they still cannot find anything wrong with it. I have had to spend another ~£70 on a PSU to make sure my PSU isn't faulty.I have followed all the instructions for installations, been on many online forums on howto fix and nothing seems to work. I have contacted them with the following enote:
28/03/2014 17:24 Hi ebuyer,
After buying this product, and after multiple returns, you still struggle
to find the fault that I am receiving. I request a refund under the Sale of
Goods act stated below.
The Sale of Goods Act 1979 (as amended) states that when a consumer buys
goods from a trader they must be: as described; of a satisfactory quality;
and fit for any purpose made known at the time of sale to the seller.
This legislation also states that the seller, not the manufacturer, is
legally obliged to sort out a problem if the goods do not meet these
The Sale of Goods Act 1979 (as amended) says: if goods break within the
first six months after purchase then there is a presumption the goods were
faulty when sold.
My goods are not fit for purpose and I wish to claim a refund of my goods
under the Sale of Goods Act 1979 as amended.
28/03/2014 17:31 Dear Alan Jeffery,
Thank you for contacting our Customer Support Team.
Having checked this for you, advise that your item has been fully tested
and no fault has been found so is fit for purpose.
This is therefore being returned to you via ParcelForce on tracking
If you need any details on the tests completed, please contact our
technical support team on 03303 339 390 who
will be able to help.
Please accept my apologies for any inconvenience or annoyance caused as a
result of this matter.
Customer Support Team
02/04/2014 19:57 Hi,
I want physical/photographic evidence that you have tested my faulty
product, with the picture including the device is not faulty (device
manager etc) and including the model number to show that it is my device
being tested. I want these photos screen shotted or shown on the same
monitor so I know it is not being tested on different computers. After
updating all BIOS and drivers on my computer, re-installing and installing
the GPU many times,I am still getting windows error code 43. If this
evidence is not supplied, I will be taking this further.
They currently have not responded to my last enote as i only just wrote it, so can i have some advice please?
Reece (Alan's son)