I have received delivery of a Fridge Freezer on Sunday 21/6/2020 from Currys which is not cooling in the fridge cabinet and the food is not getting cold. I've used a weather thermometer with a probe to measure the inside and it is showing a temperature of 10 C. The fridge is set to 1 C. I called Currys on Thursday 25-6-2020 to explain the problem and request a refund and eventually after getting through I was told to contact the manufacturer and then cut off. When I called them again I was passed to another department and then they failed to answer even after holding on for over 1 1/2 hours.
I am extremely stressed as I paid over £600 by credit card however the appliance is not cooling and Currys are not interested.
Please can you help me get a refund from Currys?