Thanks for your reply, I have phoned the jobcentre today but unfortunately the Jobcentre said they couldn't help & told me to take it up with Ingeus & to follow the complaints procedure that they have in place. The Jobcentre did apologise that there was a problem closing my Esa claim because I'd been sanctioned so many times & each sanction had to be looked in by decision makers before my claim could be closed & my Esa claim was only closed a few week ago. They have however given me the phone number for my local admin department for Ingeus so not sure wether i want to phone the