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MonkeyLady73

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About MonkeyLady73

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  1. Thanks! I have officially complained to LV and they have said that they will put certain measures in place eg The claim handler and complaint handler to call on a weekly basis - unfortunately they haven't even managed to do that :o( I still have a couple of weeks before I can go to the ombudsman - not that they fill me with confidence either! Good idea Conniff on setting a time limit - I'll give that a go
  2. It's a very long story but in short, my neighbour's property was gutted by fire in January (unfortunately, the lady lost her life). My house was extensively damaged by smoke and Liverpool Victoria had a loss adjuster round very quickly to establish that all the contents of my cellar and loft area need to be removed for chemical cleaning/disposal, all insulation needs to be replaced, my carpets and furniture require professional cleaning and the house needs fully redecorated. I have pursued this vigorously as I have 2 young children and our belonging
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