Hello, I would be grateful if some advice could be given regarding my situation.
I am currently applying for a visa at the UK Home Office. However, they have just informed me that my visa application has been put on hold due to impending prosecution charges by South West Trains DRU.
The Home Office has provided me with the summon reference and that I am charged with "Travelling on railway without paying fare on 29/09/13."
I do not recall having received any notification of this from South West Trains. However, I do recall the incident on the morning of Sunday 29th September 2013:
I was traveling with a companion. As we were in a rush to catch the train, my companion ran ahead of me to purchase my ticket. He purchased a zone 1-6 railcard with a Young Person's discount for me. We took the train from Kingston to Vauxhall. At Vauxhall, I was requested to show my Young Person's railcard. I then realised that in my rush I had left my wallet at home and my railcard with it (I do actually hold a valid Young Person's railcard). These details were all meticulously noted by the ticket barrier officer in his pocket notebook- at several points I had to dictate the line of events. Following that, I was let through the ticket barrier. For the remainder of my journey, I purchased the same zone 1-6 travelcard, but without any discount.
I would like to settle this out of court and as soon as possible so that my visa application can be processed. Already I have not been able to leave the country for over 6 months, and this has affected my work. However, I do not have a letter of notification from South West Trains and therefore do not have any contact details.
I have called IRCAS, and have been given a number to the prosecution department of South West Trains. But, for the last 3 working days that I have called them, I have been unable to reach anyone. There doesn't appear to be an answerphone set up either- I just get a message telling me to try again later.
Does anybody know how I can get in touch with South West Trains regarding this?