Excellent! Thanks!

Thanks for the replies! I haven't had any contact with the bailiff, just the staff at bristow and sutor head office.

I had a letter from bristow and sutor as I owed council tax to the value of about £200, I spoke with them and said that I could not afford to pay £40 per week as they were asking me to. They told me to wait until a bailiff came round and I could arrange a payment plan over a longer period of time. Unfortunately having had them round for a previous debt, I am fully aware of the visit charges that can be incurred, I asked what would happen if the bailiff attends while I am not in as Im not sat in the house all day! I was informed that the bailiff would leave his number and I could contact them and see if they were able to come back and if not I could make the payment plan with the office and would not incur a visit fee. A bailiff attended yesterday and I was not in, he did not leave his number just a letter telling me to call the office and that I owed £47.21 which included a visit charge of £24.70. I called the office and asked why this had decreased and the council had told them I was owed council tax relief. When I explained what I had previously been told, the lady told me I must have misunderstood and that there was no way I had been told all of the above on the previous call and that I should take legal advice if I don't want to pay the charge! I'm very annoyed as I know what I heard and don't know where to go from here! Please help!