thank you so much.
We bought a bungalow two years ago and have since had nothing but problems with it being very cold (for my disability I use morphine and the pain I have makes me feel very cold).
We moved from a nice insulated new build to an older bungalow as I could no longer use the stairs after a horse riding accident. we only wanted to buy a bungalow that had a similar heating efficiency to the house that we had just sold so that I knew it would be warm.
After the first winter I contact a cavity wall insulation installer to redo the walls (we already had it but thought it might need topping up). They came back saying they couldn't do it as we had already had it done in the past.
Well now the cold nights are well and truly underway, its cold, very cold.
I'm sat here now 13degrees and hurting like hell.
I decided to get the paperwork out to check the ratings etc and what they recommended we could do to improve.
There wasn't much more to be honest as most had been done.
Husband decided to check to see if there were any parts on the outside brickwork that had been missed with the insulation.
Well he couldn't find any drill cement plugs at all, not anywhere.
i went online to see if I there was a register for the certificate you get when you have houses insulated.
CIGA have confirmed our suspicions that there is no certificate for our property meaning it hadn't been done.
I got a copy of the EPC on line and found the details of the assessor.
I have spoken directly with him and he has confirmed that he has made a mistake and it says none and that he could amend it and issue us with a new certificate so we can get it done.
I did say that if we had of know this at the beginning we would have not bought the property.
We have had damp wall in the outside corners, which my Husband realised was caused by the cold and warm air and drilled holes in the walls of the bedrooms where it was happening and filled them with expanding foam.
Since he had done this the wet damp patches have not returned, reinforcing our thoughts even more.
Phew - so having looked at the property ombudsmen regarding a formal complaint and it says that we have to lodge it in writing with the estate agents and give them 8 weeks to respond.
If they don't respond satisfactorily we that then refer the matter to TPO.
I want to make sure that I don't leave anything out in my complaint letter so that every aspect is covered should it go further which is why I was wondering if there was a template.
Obviously it is good that he has straight away been honest, but at the same time makes me not happy that for two years we have had heating full blast and been a nightmare to keep warm.
Any help or advice would be so helpful. (apologies if I have missed any typos, isat here with my coat on and fingers numb