Hello, I was wondering whether you could give me some advice. My husband bought an engagement ring for me at Ernest Jones 3.5 years ago. Two weeks ago the branches of the ring that were holding the diamond disconnected and the diamond fell out. I only noticed it after it happened and so I lost the stone. Ernest Jones sent the ring off to get it looked at and have now told me over the phone that it is due to damage and that there was no fault with the ring. I am quite surprised, although I wore the ring everyday, I took good care of it and didn't do anything harsh to it. It wasn't knocked or anything like that. The ring originally cost £499 and they are now asking for £530 to repair it. Is there anything I can do? I think there must have been a fault with the ring, whether the design was flawed or the material faulty I don't know, but you expect to be able to wear an engagement ring everyday without the goldbranches detaching themselves and the stone falling out, don't you? If you could give me some advice that would be greatly appreciated.