Mr Paul Heathcote
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Posts
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Santander told me a chargeback claim has to be made within 120 days of the purchase so no joy there.
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Thanks for the advice. I reckon that is the way to go with this now especially since since receiving the promised email. Here's the relevent bit: " It is always regrettable to hear when a product does not meet a customer's expectation. As the fault has been diagnosed and confirmed by our technical department as stemming from a manufacturing issue and has occurred outside the manufacturer's warranty what we are able to offer is a contribution towards a replacement product. This is based on the original purchase price and the benefit of use that you have had out of the machine. The amount that we are able to offer is £150.00 towards a replacement product."
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Another chap from Currys has just been on the phone to me. He admitted that they had examined my tablet, identified a manufacturers fault, decided that it couldn't be repaired economically and again offered me £150.00. I declined their offer and asked that he confirmed what he had told me in an email. He said he would.
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The tablet was returned to Currys. They had it a month and decided it was a manufacturers fault and they could not repair it.
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Currys 'escalated complaints' chap has just called. He told me that as the tablet is out of warrenty I will have to get an engineers report confirming that the manufacturers fault was present when we bought it. Here we go
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[ATTACH=CONFIG]52515[/ATTACH] I've read that the SOGA provides cover for goods bought for up to six years in England and Wales. After 6 months you have to prove the that the item has failed through no fault of your own. As Currys has said it is a manufacturing fault and I didn't manufacture it perhaps I might have a chance.
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Thanks BazzaS. I accidentally picked up a copy of a print of the store's log when I left. The first entry on the 'complaints log' off their Myriad computer system reads, "gary emailed Daniel Eggleton. tablet is in store and does have a manufactures fault". Would that suffice?
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Thanks d. I don't know if the manufacturer has acknowledged it's a known fault. It was the store that said it was a manuafacturers fault and logged as such on Currys 'Knowhow' system.
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Paid for by debit card.
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The Asus tablet we bought just over 12 mths ago for £250 stopped working because of what store staff identified as a manufacturers fault (the screen froze). We were offered £150 which was refused. Surely if it is a manufacturers fault a full refund. repair or replacement should be offered under the 2yr EU directive. Please advise
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We bought a mattress from Bensons a couple of weeks ago. We chose a number 1 (soft) but when it was delivered it was firmer than the mattress we had replaced. It wasn't anything like the mattress we tried in the shop which was lovely and soft. The store said they couldn't do anything about it and told us to contact customer services, which we did. We were told that the mattress would have to be slept on for at least 40 nights and turned 180 degrees each week before it would become a number 1 like the mattress we tried in the shop. If we had been told this in the shop we would not have spent £350. Not a happy chappy at all.
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