my daughter & her husband have just come back from Italy,
they hired a car for the few days on holiday no problems, however, when they returned
the car the hire company did not check the car because the employee was the only one in the office
and could not leave the office so he just took my daughters word that all was good.
Well all must have been good because a few days later the £300 (i think) deposit was returned to her bank account ... good.
But, a few days after that two charges were made by the hire company (locauto) via her card number that they had from the booking to her account totalling £450.00
No notification was made to her about the charges and she did not authorise them,
her bank NatWest do not want to know
however they did say it was not fraud???
even though she did not give permission.
Any thoughts or actions we can take would be very much appreciated.
Looking ahead for when anyone else pays for something via card
how do you stop the company just taking money via that card number whenever they like?
I know they have the security number on the back but they can still take money.
Please advice would be very welcome. Russ