I tell you what... When you have dealt with the company and been through the crap I have for the past few 22 Months... Then come back at me and tell me i'm wrong... Until then, just take the advice and stay away from them.

oh yeah very wrong.. Majority of cars are sold faulty... any better ...

plus.. many people need to know exactly what to expect from this company

Oh believe me its very very big if you dont like it.. then dont comment.. simple

I was not letting you this time. You caused to much hurt for me throughout the nearly two years of having cars from yourself. Why would I come to some 'mutual resolution' with you? Your customer service is diabolical. You sell faulty cars, you miss sell finance, you miss sell warranty. Its pretty sickening that you allow all of this to happen and sit back and let hundreds of customers make complaints like myself. Luckily, I was making my stance with my claim and I have not got what I want.

Well if you are going to be so pedantic, then re check your spelling.

FIRSTLY .. no 98% isnt 100% .. which is why i said 98% ... SECONDLY ... what has sales got to do with my complaint ... I guess you like carcraft and like the fact they screw majority of their customers over? You love the fact that they miss sell finance, sell faulty goods. want nothing to do with a customer once they have got their commission? You think all of that is acceptable?

put yourself in my shoes and many other customers shoes... then tell me its not a fair assessment overall..

i think youll find that when you search the net with complaints from carcraft... id say 98% would agree with me with their own cars having problems from point of sale! No claims have been made. Its all true.

Guys!! I no longer have either cars! They finally did some what customer service! I got £1995 back and i now own a brand new 14 plate car for a lot less a month over three years and!!!!!! Fully covered warranty for the three years!!! Up yours carcraft!

I took an alfa mito in 2012. It was faulty and was promised it would be fixed... They could not fix it and it failed the mot because of it. I put my foot down and made them very aware that the next time the car had to go in their garage, was the last. It had to go back again because of a noise on the engine.. They offered me a replacement. But that was made difficult. Again i put my foot down and told them i was having a mini cooper. I took the mini finally in july 2013... This car had not been checked, neither had it had a service and when it went for its service in november 2013. The back tyre tread was low. I took it back in jan 2014 to have the service light taken off. They failed and caused many many problems to the car system. After fighting and arguing with carcraft. They refunded me my warranty of £1995 i am now laughing. I picked up my brand new 2014 plate citroen ds3 and i pay a hell of alot less than i did with them cow boys!! Stay away!!!!!!!!!!!!!!!!!!!!!!!!! Take them to court! Speak to trading standards they will help alot. Speak to the fla and the omudsman!! Speak to meghan in customer services and be consistant!!

I have had far too many problems with carcraft.. the email below is sent to the cheif executive customer service and my finance company. (ignore grammar or spelling mistakes lol) Dear Noel and any other contact to have received this email. I am going to keep this email short but straight to the point. I will give you as much information for you to get the relevant information. I purchased an Alfa Romeo Mito from you in May 2012, registration of YE09 PXP, to which the tracking was not corrected when promises was made. The car had to come back to you pretty soon, for a week for the tracking to be fixed. I took the car and the repair had not been done. So I took it back to Carcraft in Leeds which they took a look and tried to repair the tracking again. They failed. I was having to call your showroom umpteen times in a week regarding the problem and it could never be fixed. It came to the MOT resulting in the car failing because of a track rod being broke and having excessive wear. This was fixed and passed the MOT but the tracking was not. The cars electrics then started to fail, the windows would not drop properly causing the door not to shut. The windows would drop down and not close at all. Not only that, a extremely loud noise was coming from the engine every time I accelerated. Your service department could not even fix that problem. All they did was oiled the windows up and hoped for the best. Bearing in mind that at least EVERY 4 weeks I was having to change the passenger side tyres because of the tracking. After many of phone calls to your head office, showroom, service department and my finance company, they all agreed that I could rather have a full refund on the payments I had made so far or choose another car. I gave you all the benefit of the doubt and just put it down to the car being faulty. So in July 2013, I changed to a Mini Cooper, registration of DA59 PYZ. Since having this car I have been a happy customer and really liked the car I took. I understand that Carcraft have a certain warranty which I took being the 'Drive Happy Package' meaning that I had to have the car serviced within the first 6 months or 6,000 miles. I booked the Mini in and it had its service which came back fine apart from them having to take the car back as they had massed around with the computer causing the advisory gear change to disappear. Now around three weeks ago the service light came up on the Mini. So I booked the car in on Tuesday the 28th January 2014 to have the light turned off. This was fine, again apart from the advisory gear change disappearing. The following week and half, a light bulb warning light appears on my dash board warning me that a bulb has gone out. I checked all the bulbs, wires and even replaced them. This was not the problem as the light was on everytime I started up the car. The service light has come on again advising me that a service is due in so many miles. So I had booked the car to go back in for the service light to be switched back off and the light bulb warning light to be checked tomorrow 12/02/2014 at 15:30pm. As I collected my partner from work last night 10/02/2014, a RED warning light appeared on the screen along with a picture of my mini on ramps advising me that I need to pull over ASAP and get urgent help. I looked at the book for the car and it explains that it is the electronics of the car have failed and not to drive the car. I am sure if you take a look back at all the notes of my previous car the amount of times I have been back and forth for the car to be fixed, this is the VERY last thing that I need having a new car from you. I called your head office and spoke to a very unpleasant, unprofessional, arrogant man. He would not have my car booked in earlier tomorrow nor would he let me explain anything without him butting in and being arrogant with me. I asked to speak to meghan as she is the one I have dealt with through out the appalling service I have received and still receiving. I was told that I was not allowed to speak to her until I have spoken to this man. In the end, my car is booked in tomorrow at half past eight in the morning and I would receive a phone call from Meghan. In the meantime, I was on the phone to my finance company explaining what has gone on in the past and what is still happening. They have advised me that I should ask you and your finance department to get the ball rolling in regards to a full refund. I had to call back up five hours later to speak to Meghan to which she was so upset for me knowing what I have been though with the previous car. I have explained to her that I am not going through all of this again and that I am wanting to go for the full refund option. I am to await the outcome tomorrow for the car to then decide what to do. I just want to make you aware that having this problem now happen to me on my second car, that I am not a very happy or satisfied customer. The goods are faulty which are within your 12 Month guarantee. I have also been in contact again with trading standards and they are going to look further into your company to resolve the sale of faulty goods. They have also advised me to spend under £100 to take you to the small claims court to get the full refund back. You are the last resort and I want this sorting. Along with some form of compensation having all the troubles I have had with the cars from your company and your company in general. I am extremely in utter disgust at the whole situation and I am wanting the full refund along with a good compensation. I expect a reply back from you by the end of tomorrow 12/02/1014 with a resolution to the problems I have had. I have also sent this to Carcraft Customer Services along with my finance team (Hayley Boyes and Charlotte) SINCE THEN... I rang the RAC out to come tow the car to carcraft as I did not want to risk driving it on the motorway to carcraft. Although being advised by meghan at head office if the car seems ok to drive then theres no need to tow it, just dont use it excessively. RAC got in contact with carcraft which they told the mechanic not to tow the car, just to find out the problem and fix it on the road side. Which i was NOT impressed with!! So i had to drive a faulty car, not known to me nor any other driver on the road what could of happened if the electrics had failed whilst driving at a high speed constant flowing pace. I arrived at carcraft in leeds and asked to speak to the manager. I got the service manager. So I had a rant with him telling him I am not happy that I am having to come again because of another fault on another car, to which i gave them the benefit of the doubt previously by taking the new car. I then walked into the showroom and I had it out with the manager, who was very rude, arrogant and unhelpful. I WARN YOU ALL.. DO NOT EVER GET A CAR FROM CARCRAFT!!! AS SOON AS I RECEIVE MY FULL REFUND I WILL NOT BE SETTING FOOT IN THAT PLACE AGAIN!!!! I WILL BE SEEKING LEGAL ADVICE AS I HAVE ALREADY HAD THE SAY SO FROM TRADING STANDARDS AND THE HIGH COURT THAT THIS CLAIM WILL PASS WITH FLYING COLOURS..