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About Eagle1977

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  1. Hi all, I've had a letter from capquest saying they have taken over a debt apparently owed me, from arrow global. I just threw it in the bin. Anyway, I received another letter from capquest today. It tells me that I owe £3110 to HSBC. And I can pay £310 over three months to clear it. I guess if they are offering this kind of discount, it's basically unenforceable? I had a HSBC account in 2000?
  2. Hi thanks for the reply, I have informed the FOS with the email I received from Experian. FOS are still trying to speak with the person who is dealing with this at Cabot. But, they have been unsuccessful
  3. Hi everyone, I'm back again for some advice. I complained to the FOS about this Vanquis default which is now owned by Cabot. I soon heard back from the FOS who said after speaking with Cabot they have agreed to remove the default. The FOS recommended that I accept their offer as it was the outcome I desired. Naturally, I agreed and signed the acceptance letter. I was told it will take 4-6 weeks for the default to be removed. 6 weeks passed and the default had not been removed. I contacted the FOS who in turn contacted Cabot for an update. Cabot assured the FOS that the default will be removed from all credit reference agencies within the next 10 days. However, if it has not been removed within 14 days Cabot told the FOS that I should let the FOS know. Needless to say the default had not been removed within the stipulated 14 days, and as requested I informed the FOS. It has now been a further 2 weeks since the 14 day period expired and the default remains in place. It would also appear that Cabot are ignoring the FOS and not returning their calls. Another interesting point is that I emailed Experian asking if the default is due to be removed and when it would happen. Experian contacted Cabot, who stated that the default is correct and they are duty bound to continue to report the default for 6 years. Until it's expiry date. Experian also said they cannot remove the default as Cabot say it is correct. How on earth can Cabot get away with this!!!
  4. Hi everyone, Ok, I have received a final response from Cabot with regards to removing this default. Obviously, they have said 'no chance' but I remain adamant that if Vanquis had updated my address (and not just documented it on their contact log) I would have received the notice and remedied the breach within the statutory 14 day period. In all honesty, I am tired of all this letter tennis with Cabot. So, I have given this subject a lot of thought and feel my only option is court. My next question is, does anyone know of any solicitors that would be willing to take this on. I have the financial means to fund any action. I understand there will be expense and even more expense if any action is unsuccessful. But, this is now my only option. So please if you can help with any solicitors it would be much appreciated
  5. The default I have on my credit file is from my previous address. The address they claim to have sent the DN, TN and NOA. Now since then I have moved home twice. Cabot has updated the default with my new addresses each time I moved, making it look like I have defaulted at each new address. Surely, the default marker should be registered on your credit file at the address where you originally defaulted and not continually updating it at each new address? Any advice guys?
  6. I will send the question off and see what kind of fobb off letter is returned. Hopefully I am reading it correctly, in that it clearly states in black and white that if I change address then I can notify them in writing!
  7. Hi everyone, Its been a while since I posted here but I think there may be a development in my attempts to remove the Vanquis default. Just to briefly sum up the situation. I have been attempting to remove a default issued by Vanquis Bank, now owned by Cabot. when I moved home I sent Vanquis a written request to update my address details. Vanquis failed to complete this request but documented it on their communications log that I had provided a new address, they were unable to contact me, no further action was taken by them. I had no access to a personal landline or mobile so was unable to call them. Despite this their agent documented on their contact log that they were unable to contact me on my mobile. I do not have a mobile or have ever registered one with Vanquis! However, they have my work number and could of easily reached me via this. Vanquis did not update my new address details as requested they apparently sent the default notice, termination notice and notice of assignment to my previous address which resulted in me never receiving them and an eventual default being recorded on my credit file. I have been told by Vanquis that due to data protection they needed to carry out certain checks before they would update my new address details and therefore required to speak to me over the telephone. Today, I have been sorting out some old paperwork and came across my original credit agreement from Vanquis Bank. It states under notices: 14 Notices 14.1 You or the Additional Cardholder must let us know immediately if: 14.1.1 your or their Card or Cheques become lost or stolen; 14.1.2 your or their PIN is likely to be misused or has been disclosed; 14.1.3 your statement includes any information that seems wrong; 14.1.4 you change your name or address. If you fail to inform us and we have to trace you, we may charge a Tracing Charge, as set out in paragraph 4.1.5. You should also keep us informed of any changes to your telephone or mobile number and/or your email address. We may request copies of documentation certified by a solicitor or notary public as proof of any change to your name; and/or 14.1.5 you want to end this agreement. 14.2 It is also important to tell us of any changes to your financial circumstances. 14.3 You can notify us by writing to Vanquis Card, Customer Service, P.O Box 399, CHATHAM ME4 4WQ or by telephoning 0871 770 5555. We may ask you to confirm in writing any notice you give us by telephone. There are two relevant sections in this document which I have highlighted. Section 14.1.4 you change your name or address. 14.3 You can notify us by writing to Vanquis Card, Customer Service, P.O Box 399, CHATHAM ME4 4WQ or by telephoning 0871 770 5555. I changed my address and notified Vanquis Bank in writing. So, in my opinion I followed the credit agreement as stated. It does not state anywhere that if I notify Vanquis of an address change in writing, that due to the data protection act Vanquis will need to clarify any changes made by speaking to me over the phone. With this in mind, surely Vanquis did not follow their own rules, as outlined in their own document, a nd update my address as I requested them to do in writing, as they asked? As a direct result of this they apparently sent the default notice, termination notice and notice of assignment to the wrong address and in doing so I was not given the statutory 14 days to remedy any breach. This is not fair and I have had this default on my file for two years! Could this information help me in anyway? Any help greatly appreciated. Eagle
  8. Usually you would get some kind of notification to acknowledge receipt. I have received nothing. Not surprisingly it's Cabot Financial
  9. Hi, I sent a letter to a DCA who have purchased an old credit card debt asking them to remove the default. I also sent solid evidence as to why the default should be removed. However, a week has now passed with no response. Could someone give me some advice on the next letter I should write or possibly a template? Thanks Eagle
  10. Do you think I could use this as an argument for default removal?
  11. Vanquis sold my credit card debt to Cabot. I've been looking through the contract and it does not say it will be sold to a debt collector. It only says we may instruct a debt collection agency to assist us. There is no mention of selling the debt?
  12. Hiya, Thanks for the reply. Unfortunately they had everything. CCA, default notice etc. they way I look at it is it's done and dusted now. I'm going to flip the coin now. These people are uneducated idiots, so, I'm going to call them everyday until my file shows settled. They have ignored my 11 emails, but they can't ignore my phone calls.
  13. Hi everyone, On 01 April 2015 I paid Cabot in full for an old credit card debt. The debt still remains unchanged on my credit file. I sent Cabot 11 emails asking when the CRA's will be updated. All 11 emails have been ignored. I disputed the debt with Experian and Equifax. Cabot informed Equifax that the debt was settled in full on 18th April 2015 when in fact it was 01 April 2015, and said it will be updated in May. I eventually called Cabot previously Marlin, and the advisor states they update the CRA's on 25th of each month. [removed] My credit file remains unchanged and I have no idea what to do. How can they continue to report inaccurate information! And to add insult to injury, they have sent me a customer satisfaction survey!! How can I get Cabot formerly Marlin to update my credit file? Thanks Eagle
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