PIP Form....? in Benefits and HMRC Posted July 30, 2016 It seems to be the default position that everyone gets a face-to-face - ATOS apparently use an automatic system to send out the first available appointment in your general area, and rely on claimants to research if the location is appropriate etc and contact them if it isn't. Any information provided on your PIP form, including such things as wheelchair access, is totally ignored at this point. If you contact them and provide proof that you need a home assessment (according to ATOS, if you can get anywhere, even 50 metres down the road, you can get to them) they will reluctantly grant one. I understand Capita are better at doing home visits. Something to bear in mind is that even where it's their fault for asking you to go somewhere daft, if you change the appointment it counts as your one allowed cancellation and if you then have to cancel another you could be asked by DWP to provide good reason or your claim will be cancelled. There have been reports of ATOS alleging people weren't in and using that to cancel even where there's unequivocal proof that they went to the wrong address. Thank you for that. Is this past performance of ATOS of some years back, because I thought they had been told to be more reasonable recently - you do paint a dire picture of them of some years back. Anyhow, I've already had a home visit by ATOS for ESA a few years ago, wouldn't that count for something? I'm now in the ESA Support Group. Also, wouldn't ones doctor's opinion count in this?